Neurology Triage Nurse

Utah; Salt Lake City (UT); Hybrid; USD 67,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave time

Tuition reduction

Transit benefits

Job summary

The Division of Pediatric Neurology at the University of Utah School of Medicine is seeking a Neurology Triage Nurse to provide professional nursing care to patients via phone or patient portal. The Clinical Triage Nurse will assess patient status, implement interventions, develop care plans, educate families, and ensure a safe, therapeutic environment.

The University of Utah offers comprehensive benefits including health care, retirement contributions, paid leave, tuition reduction, and

Qualifications

• Current RN license in Utah or eligible for licensure.
• Experience with telephone triage and pediatric care.
• RQI eCredential obtained within 30 days of hire.

Responsibilities

• Performs phone management with patients’ parents, chart review, care coordination, triage, and problem management.
• Discusses patient and family concerns over the phone and/or via the electronic health record.
• Provides patient/family education surrounding common neurological conditions.
• Communicates adjustments in treatment plans to families.
• Maintains compliance with regulatory requirements and protects patient confidentiality.
• Accurately documents interactions in the electronic health record.

Skills

Phone triage

Care coordination

Nursing assessment

Patient education

Communication

Education

RN license (Utah)

RQI eCredential

Job description

Details

Open Date 09/29/2026

Requisition Number PRN46338B

Job Title PS Clinical Nurse

Working Title Neurology Triage Nurse

Career Progression Track UGR

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, 8 hours per day with availability from 7:00 am – 5:30 pm. Opportunities for a compressed 4-day, 10-hour schedule may be available after completing initial training periods, depending on operational needs and supervisor approval. Opportunities for a hybrid telework schedule may be considered after the initial training period, provided the arrangement is supported by operational needs and individual performance. Telework arrangements are not guaranteed and may be modified or discontinued at any time based on business requirements or performance. Employees approved for hybrid telework must provide their own private workspace, secure internet connection, and demonstrate the ability to work independently.

VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $32.14 to $38.46

Close Date 12/29/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Job Summary

The Division of Pediatric Neurology at the University of Utah School of Medicine is seeking a Neurology Triage Nurse to function as a member of the Pediatric Neurology triage team. This position is responsible for delivering professional nursing care to patients via phone or patient portal. The Clinical Triage Nurse will utilize strong organizational and leadership skills to assess patient status; implement nursing interventions to modify symptoms; develop, implement and evaluate patient care plans to enhance and improve outcomes; and ensure a safe and therapeutic environment.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/. Mutual respect and appreciation are highly valued in the department.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.
Responsibilities

Essential Functions

1. Performs phone management with patients’ parents, chart review, care coordination, triage, and problem management.

2. Discusses patient and family concerns over the phone and/or via the electronic health record.

3. Provides patient/family education surrounding common neurological conditions.

4. Communicates adjustments in treatment plan to families.

5. Provides support and guidance to patients and families navigating complex medical conditions.

6. Maintains compliance with regulatory requirements, organizational policies, and standards of nursing practice while protecting patient confidentiality.

7. Accurately documents all patient interactions, assessments, interventions, education, and care coordination activities in the electronic health record.

8. Evaluates patient response to interventions and modifies plan of care as needed to achieve health care goals. Communicates adjustments or changes in treatment plans to patient/family.

9. Communicates lab & other test results to families.

10. Provides medication refills.

11. Assists providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and preauthorization.

12. Maintains a safe and therapeutic patient care environment.

13. Works closely with triage team to provide high quality, efficient care to patients and their families.

14. Keeps current on advances in nursing care by participating in educational programs.

15. Orients and educates new staff in nursing techniques and departmental procedures.

16. Utilizes knowledge of medications, procedures, infection control, and safety precaution, and initiates appropriate interventions in crisis situations.

17. Participates in total quality management to positively affect patient and system outcomes to improve care.

Comments

The above responsibilities will be shared with other nurses and medical assistants in the Department. Incumbent will be expected to provide high-quality patient care in an organization focused on patient safety, patient and parent satisfaction, and positive patient outcomes; advocates for patients and families to ensure unique needs are met; collaborates with highly skilled team members dedicated to achieving patient goals and providing world class care; actively participates in educational opportunities. Education in patient management is ongoing with the help of division practitioners and support staff.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Minimum Qualifications

Required

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

Preferred

Some positions may require additional certifications such as Advanced Cardiac Life Support ( ACLS ), Pediatric Advanced Life Support ( PALS ), or Neonatal Resuscitation Program ( NRP ) within one year of hire.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu
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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.