Networking Managed Services Engineer (L1)

NTT America, Inc.; India; Hybrid; USD 60,000 - 80,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L1) to join our Hybrid team. The role focuses on delivering managed services to maintain client's IT infrastructure and operations.

You will monitor, investigate, and resolve first-line incidents, follow approved procedures, and support ticketing or chat channels. Responsibilities include patching, configuration changes, and ensuring seamless shift handovers.

Qualifications

• Basic understanding of networking technologies and security devices.
• Experience with incident handling and ITSM processes is preferred.
• Ability to follow SOPs and update knowledge articles.

Responsibilities

• Provide L1 networking managed services to keep client IT infrastructure operational.
• Monitor client environments, investigate incidents, and resolve issues.
• Perform patching, configuration changes, and ensure smooth shift handovers.
• Identify optimization opportunities and potential automation for requests and incidents.

Skills

Pulse Secure VPN

Juniper

Palo Alto

Fortinet

Nexus Switches

ASR/ISR

Cisco ACS

ISE

Meraki

BGP

OSPF

EIGRP

ITSM Tools

SOPs

Education

Bachelor's degree in information technology/computing or equivalent

Tools

Pulse Secure SSL VPN

Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus

ASR/ISR routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You’ll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.

• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.

• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.

• Good understanding of using ITSM tools and ITSM processes.

• Strong planning skills, considering possible changes and circumstances.

• A strong work ethic, including the capacity to put in longer hours when necessary.

• Adaptability to changing environments.

• A client-focused approach, creating positive client experiences throughout their journey.

• The aptitude to communicate and work across different cultures and social groups.

• Excellent active listening skills, confirming understanding and seeking relevant information.

• A positive outlook and resilience under pressure.

• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.