Network Technician, Network Services

Pepperdine University; South Bend (IN); On-site; USD 37,000 - 41,000; Full time

Job summary

Pepperdine University is seeking a Network Technician to oversee the university's cable plant, phone and data networks, and IT billing systems. You will provide Tier-1 and Tier-2 support, troubleshoot outages, and collaborate with vendors across campus.

The role requires a high school diploma with 3+ years in telecommunications and networking. A related Associate’s degree is preferred. Regular 40-hour weeks with competitive benefits are offered.

Qualifications

• High school diploma and 3+ years of experience in telecommunications and basic networking background skills.

Responsibilities

• Oversee and maintain the university's cable plant, telephone, voicemail, data network, and IT billing systems.
• Provide Tier-1 and Tier-2 technical support and troubleshoot voice/data networks and related infrastructure.
• Assist with billing audits and cost estimates for work requests.
• Collaborate with vendors and internal teams to resolve outages and improve operations.
• Represent Pepperdine and IT professionally with stakeholders and service providers.

Skills

Telecommunications

Networking basics

Customer service

Communication

Team player

Problem solving

Education

High school diploma

Associate's degree (preferred)

Job description

The Network Technician oversees and helps to maintain the University’s cable plant, telephone system, voicemail system, data network service, IT billing system, and other services.

Duties

• SYSTEMS, NETWORK, AND RESOURCE ADMINISTRATION: Assigns technicians or performs work to move, add, modify, or disconnect network, phone, or other services to client workstations, offices, and other locations. Uses various technical tools to monitor the voice/data networks performance and performs data electronics configuration and maintenance. The successful Senior Network Technician will perform both telecommunication and data communication duties in a team environment with a high focus on customer service to the University community. This position requires that the candidate be flexible enough to adjust his/her schedule to perform periodic network maintenance and upgrades around business and academic calendars.
• TRAINING AND SUPPORT: Provides Tier-1 and Tier-2 technical support and troubleshooting of voice/data networks, data electronics, cable plant, and other infrastructure and systems. Reviews, assigns, and/or resolves trouble tickets and support service requests. Collaborates with phone/data vendors, service providers, and local exchange carriers to solve voice network and WAN/Internet outages on behalf of University clients. Creates and maintains documentation such as network maps, databases, technical data and procedures, and other reference guides in a timely manner as part of the completion of individual technical service jobs and as ongoing improvement projects.
• FINANCIAL ADMINISTRATION: Maintains the IT Billing systems database. Processes work orders for phone, voicemail, network, and other assigned requests, entering departmental charges into the system. Provides cost estimates to customers for work requests, e.g., installation of equipment. Performs billing audits to ensure that recharges are within the standards set by IT leadership.
• COMMUNICATION AND RELATIONSHIPS: Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success. Works with high integrity to maintain the trust of the University community.
• ADMINISTRATION: Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices. Keeps personal and shared workspaces clean and organized.
• COLLABORATION: Provides backup support and assistance to other team members. Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
• PROFESSIONAL DEVELOPMENT: Attends training sessions, vendor presentations, user group meetings, conferences, and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
• COMMITTEES AND BEYOND JOB DUTIES: Volunteers to undertake tasks that stretch the employee's capabilities. Serves on various committees within the Information Technology division. Participates in external University committees. Performs other related duties as assigned.
• UNIVERSITY MISSION: Understands and supports the Christian mission of the University. Upholds the University mission through team, location, atmosphere, and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• High school diploma and three (3) or more years of experience in telecommunications and basic networking background skills.
• Ability to install, maintain, support, repair, analyze, diagnose, and test telecommunications and data equipment, services, appliances, rack systems, and other associated hardware to meet or exceed established procedures and best practices.
• Ability to install, test, and repair appropriate network, telecommunications, and data cabling and wiring.
• Ability to maintain tools and equipment.
• Strong customer service skills.
• Strong communication and relationship building skills to work with internal and external stakeholders and vendors.
• Good verbal and written communication skills, ability to be a true team player with a commitment to success, and will be able to thrive in a fast-paced, rapidly-changing network environment.
• Demonstrated ability to identify, analyze, and troubleshoot problems and determine their source. Ability to resolve problems or to quickly escalationissues and manage their resolution with the assistance of others (e.g. IT teammates, supervisor, or third-party vendor expertise).

Preferred:

• Associate's degree or five (5) or more years of experience in telecommunications and basic networking background skills.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $27.25 - $30.28 per hour

In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.