Network Technician II

Texas A&M University

Bryan (TX)

On-site

USD 21,000 - 30,000

Full time

10 days ago

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Job summary

The Texas A&M University System Offices in Bryan, Texas is hiring a Network Technician II to support enterprise network infrastructure at the RELLIS Campus. You will assist with wired and wireless networks, telecommunications equipment, and cabling to ensure reliable connectivity for academic, research, administrative, and public safety operations.

Under general supervision, you will follow established procedures, provide incident response and basic troubleshooting, and help maintain a secure,

Qualifications

Associate degree in IT or related field, or equivalent experience.
One year of technical experience with network switches, routers, and wireless access points.
Knowledge of network installation and troubleshooting principles.
Ability to communicate effectively with technical and non-technical users.
Ability to maintain accurate documentation.

Responsibilities

Install, configure, and maintain network hardware including switches and APs.
Monitor network performance and respond to issues.
Assist with upgrades and maintenance activities.
Document changes and inventories.
Respond to service requests and incident tickets.
Follow cybersecurity standards and manage equipment lifecycle.
Participate in after-hours maintenance and campus events.

Skills

TCP/IP basics

Network troubleshooting

Documentation

Customer service

Communication

Windows/Linux

Education

Associate degree in IT or related field

Tools

Cisco equipment

Enterprise wireless systems

Job description

Job Title: Network Technician II Agency Texas A&M University System Offices Department Director, RELLIS Campus

Proposed Minimum Salary Commensurate Job Location

Bryan, Texas

Job Type Staff

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M – Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to:

competitive health benefits
paid vacation, sick leave, and holidays
a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)
a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options
tuition assistance
wellness programs to promote work/life balance

Salary: $15.36 - $22.00 or per hour commensurate with experience.

Job Description Summary: Provides entry-level technical support for the installation, maintenance, monitoring, and troubleshooting of enterprise network infrastructure serving the RELLIS Campus. Assists with the operation of wired and wireless network systems, telecommunications equipment, network cabling, and related infrastructure to ensure reliable connectivity for academic, research, administrative, and public safety operations. Works under general supervision and follows established procedures to support a secure, stable, and scalable network environment.

Network Operations (40%)

Install, configure, and maintain network hardware including switches, wireless access points, and related infrastructure.
Monitor network performance and respond to operational issues and service interruptions.
Assist senior network engineers with network upgrades, deployments, and maintenance activities.
Perform basic troubleshooting and issue resolution for wired and wireless connectivity problems.

Infrastructure Support (25%)

Install and maintain network cabling, patch panels, fiber optic connections, and telecommunications equipment.
Document network changes, cable inventories, and equipment installations.
Support infrastructure projects across academic buildings, research facilities, and common-use areas of the RELLIS Campus.

Customer Support (20%)

Respond to service requests and incident tickets.
Assist faculty, staff, students, tenants, and partner agencies with network-related issues.
Escalate complex problems to senior technical staff as appropriate.

Security and Compliance (10%)

Follow established cybersecurity and network security standards.
Assist with inventory management and lifecycle tracking of network equipment.
Support compliance with Texas A&M University System policies, standards, and procedures.

Other Duties (5%)

Participate in after-hours maintenance activities as required.
Provide support during campus events and emergency operations.
Perform other duties as assigned.

Education and Experience

Associate degree in Information Technology, Computer Networking, Computer Science, or related field; or equivalent combination of education and experience.
One-year technical experience managing network switches, routers, Wireless Access Points.

Knowledge, Skills and Abilities

Knowledge of network installation and troubleshooting principles.
Knowledge of structured cabling standards and telecommunications infrastructure.
Ability to diagnose and resolve technical issues.
Ability to communicate effectively with technical and non-technical users.
Ability to maintain accurate documentation.
Ability to work independently and as part of a team.
Skill in customer service and problem resolution.
Familiarity with Windows PCs, Linux PCs, MacBooks, iPads.
Basic understanding of TCP/IP networking concepts, switching, routing, wireless networking, and network cabling.
Occasional work outside of normal business hours.
Ability to lift/move equipment or supplies weighing up to 50lbs (with assistance).
Ability to multi-task and work cooperatively with others.

Preferred Qualifications

Experience with Cisco networking equipment.
Experience supporting enterprise wireless environments.
CompTIA Network+, Cisco Certified Technician (CCT), or similar certification.
Experience in higher education, government, or large enterprise environments.

Other Requirements

This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only.

Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply.

A cover letter and resume may be required in addition to a completed employment application.

All positions are security-sensitive.

Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Thank you for your interest in employment with System Offices within The Texas A&M University System. Working for System Offices means that you would be a part of a team that provides leadership and services to The Texas A&M University System's twelve universities, eight state agencies, a comprehensive health science center, and the RELLIS campus.

The System Offices is headquartered in the Moore-Connally Building in College Station, Texas. However, positions are also available in other locations and are varied. So, whether you are looking for an executive, professional, technical or support position, we invite you to consider becoming part of System Offices!

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.

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