NETWORK SYSTEMS ENGINEER

Sage Hill School; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Sage Hill School is seeking a Network Systems Engineer to maintain and enhance the school network, including endpoints, servers, LANs, WANs, and related systems. The role supports Helpdesk tickets and employee device deployment, staying current on hardware and software trends.

Under the supervision of the Director of Technology and Network Systems Manager, you will assist with documentation, security management, project planning, and collaboration with the Technology Team to ensure reliable,

Qualifications

• Minimum two years of college-level or trade school education in a computer-related field.
• At least five years of demonstrated experience with network technologies and protocols.
• Experience supporting Windows and Mac desktops and mobile OSs (iOS/Android).
• Strong communication and customer service skills for a school environment.

Responsibilities

• Maintain wired and wireless networking environments including switches, routers, and wireless access points.
• Monitor network and system logs for reliability and security.
• Configure security settings and user provisioning across systems.
• Plan and execute technology projects with minimal disruption to functions.
• Provide Helpdesk support and assist with device deployment for staff.

Skills

Network technologies

Troubleshooting

Customer service

Team collaboration

Documentation

Education

Two years in college or trade school education in a computer-related field

Tools

Cisco switches/routers/firewalls

Palo Alto firewall

Windows Server 2019+

Cisco Unified Communications & InformaCast

Blackbaud SIS

Job description

Under the supervision of the Director of Technology and Network Systems Manager, the Network Systems Engineer assists in maintaining, troubleshooting, analyzing and enhancing the school network, which includes endpoints, servers, LANs, WANs and all other software and hardware that make up the network infrastructure. The position also assists as needed with the Technology Helpdesk tickets and employee device deployment. The Network Systems Engineer will stay current on hardware and software technology trends.Essential duties and responsibilities include the following:Maintain wired and wireless networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specificationsAssist with day-to-day networking tasks to ensure network reliability and availability with minimal interruptionMonitor and analyze network and system logs and healthAdminister network and systems security settings for access/deny privileges for users and manage user account provisioning across systemsManage, test and monitor network and systems security via solutions such as vulnerability management tools and dashboardsPlan and carry out network and systems technology projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systemsMaintain documentation for installation, network topology, and troubleshooting of communications hardware or software with the Network Systems ManagerAssist the school community with the use of technology for school-related tasks and eventsIn coordination with the Technology Specialist, provide technical support and resolve Helpdesk ticketsTroubleshoot technology (software and hardware) problemsAssist with the maintenance of all school data in accordance with school policy and best practiceAssist with the maintenance of VoIP phones, security cameras, door access control, PA and AV systemsWork cooperatively with other members of the Technology Team on long-term improvement and maintenance projectsAll other duties as assigned by the Director of Technology or Network Systems ManagerSupervisory Duties: NonePractical knowledge of switches, routers, firewalls and wireless configuration, deployment and maintenance. Experience with Cisco and Palo Alto preferred.Practical knowledge of Cisco Unified Communications suite and InformaCast preferred.Working knowledge of Windows Server 2019 or later; 2022/2025 preferredProven experience supporting network printers and computer desktop support with recent computer operating systems, including Windows and Mac, and an understanding of mobile operating systems including iOS and AndroidAdapt to new software and hardware: understand technical manuals, follow support representative instructions, experiment and identify solutions, etc.Handle multiple tasks with focus and precisionDemonstrate outstanding technical, analytical, troubleshooting and organizational skills with attention to detailMinimum of two years in college or trade school education in a computer-related field and at least five years of demonstrated experience with network technologies and protocols; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilitiesCommunicate professionally and effectively in person, by phone and in writing providing high-quality customer serviceWork collaboratively as a member of the Technology TeamWork successfully with individuals of all ages in a grade 9-12 school environment and interact with various stakeholders in technology-related or school-related environmentsPreferred professional experience in an independent school, college, or similar educational institutionPreferred experience working with database information systems, e.g. Student Information Systems (especially with Blackbaud)Preferred certifications: CompTIA A+, Network+, Security+, CCNA/CCNPWorking Conditions:May include additional nights and weekends as neededAbility to lift and carry up to 50 lbs.