Network System Engineer

Tucson International Airport; Tucson (AZ); On-site; USD 79,000 - 120,000; Full time

Job summary

Tucson Airport Authority in Tucson, AZ is seeking a Senior IT Infrastructure Engineer to design, implement, and support the airport’s network and computing systems, both on-premises and in the cloud. You will ensure availability, performance, and security of the IT backbone, including VMware-based environments and key security controls.

Responsibilities include patching, capacity planning, disaster recovery, and collaborating with vendors and stakeholders to modernize technology infrastructure.

Qualifications

• Bachelor’s degree from an accredited four-year college/university with major coursework in Information Technology (IT), Business, Information/Cybersecurity.
• Seven(7)years of experience in medium to large network infrastructure environments.
• TAA will consider any equivalent combination of experience and training that provides the necessary knowledge, skills, and abilities sufficient to demonstrate aptitude for the position.

Responsibilities

• Manage performance and capacity planning for network systems.
• Identify, analyze, and resolve network and related system problems; install, configure, and troubleshoot network equipment.
• Install and test software patches, upgrades, and configuration changes.
• Monitor and optimize network systems performance and security.
• Collaborate with vendors, contractors, and internal teams on modernization.
• Mentor others and ensure knowledge transfer within the team.
• Create and maintain configuration documentation and change management procedures.

Skills

Network design

Troubleshooting

Security

Capacity planning

VMware

Windows OS

LAN/WAN

HA environments

Documentation

Project management

Education

Bachelor's degree in IT, Business, Information/Cybersecurity

Tools

VMware

Cisco devices

Zscaler

MS Office 365

Job description

Job Details

Job Location: Tucson, AZ 85756

Salary Range: $79,026.00 - $120,317.00 Salary/year

Distinguishing Characteristics:

Under minimal supervision, performsprofessional andadvancedtechnical work designing, developing, implementing,maintainingand supporting Tucson Airport Authority’s (TAA)systems and network infrastructure.Ensures theoperational availability,performance, reliability, and effectiveness of allTAAnetwork and computing systemsboth on premise and cloud instancesusing VMWare.Installs and configuresnewtechnologyinfrastructure andnetworkequipment,includingservers,routers, switches, firewalls,accesspointsand other types of devices.Maintains andensuresthe integrity oftheInformation Technology (IT)infrastructure and fiber backbone.Performs network and systemssecurity checks and security system installations/updates.SupportsITcustomers in the operation and useof TAA ITtechnologysystems andnetworkequipment. May support andmaintainother specialized ITsystems includingbut not limited to:Access Control Systems(ACS),ElectronicVideo Information Displays (EVIDS), pagingsystems,andClosed CircuitTelevision (CCTV).

Essential Functions:

The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.

Support and advocate for TAA’s Mission, Vision, Guiding Principles and act as a champion and role-model of TAA’s Cultural Fundamentals.

Manages performance and capacity planning for network systems.Identifies, analyzes,and resolves network and relatedsystemproblems.Installs, configures, andtroubleshootsnetwork equipment such as routers, switches, firewalls, cabling systems, and othernetworkhardware.

Installs and tests software patches,upgrades, and other configuration changes.

Monitors and optimizes networksystemsperformance.

Implements,upgradesandmaintainsservers (including virtualand hybrid cloud)and associated operating systems, storage systems and enterprise backup systemsusing latest versions of VMWare.

Monitors and testssystem performance andprovides solutions for any problemsidentified whilemaintainingand patching systems foroptimalperformanceand security.

Assesses, recommends, implements, andmaintainssolutions for systemssecurity,including vulnerabilities associated with all types of cyber risks and threats.Identifiesgapsin IT security for infrastructure and applications, including vulnerabilitiesand risks,using standard scanning tools,techniquesand procedures.

Ensurestechnology infrastructure and network equipmentaresecurefrom unauthorizedaccessbased on best practicesand federal mandates.

Ensures all designated data is backed up and recoverable.

Researches,recommendsand plans for the expansion, replacement, or upgrade oftechnology infrastructure and network equipmentand relatedsoftware. Identifiesgaps or inefficienciesand resolves.

Collaborates with vendors, contractors, management, and other technical experts planning for modernization of current technologyinfrastructureandthe design/installation of new systems. Serves as the subject matter expert on specifictechnology infrastructure and network equipment.

Creates andmaintainsconfigurationdocumentation, service records, andprocedures fortechnology infrastructure and network equipmentand networkmanagement.

Designs,submits, and performs configuration changes through TAA Change Management/Control Procedure.

Documents airport copper/fiber cable infrastructure for new and existingtechnology infrastructureusing TAAestablishedstandards and methods.

Supports and performstechnology infrastructureand network disaster recovery planning and business continuity initiatives.

Acts as the technical lead and provides advanced technical information about TAAtechnologyinfrastructure, supporting other projects, analysis, and planning initiatives.

Attendsinstructor-leadtechnicaleducationor completes online training to keep current on changing technology.Mentorsothers and ensures knowledge transfer between team members.

Communicates and interacts effectively with all types of internal and external contacts and customers to resolve technical problems withtechnology infrastructure and network equipment.

Keeps current with emerging technologies and how advances may beleveragedto increase the efficiency/effectiveness of TAA’s business processes.

Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.

QualificationsPosition Requirements:

ABachelor’sdegree from an accreditedfour-year college/universitywith major coursework in Information Technology (IT), Business,Information/Cybersecurity.

Seven(7)years ofexperienceinmedium to largenetwork infrastructure environments.

TAA will consider any equivalent combination of experience and training that provides the necessary knowledge, skills, and abilities sufficient todemonstrateaptitude for the position.

Required Knowledge, Skills, and Abilities:

Knowledge of:

Windows operating systems, characteristics, protocols,commandsand components applicable to TAA systems architecture,includinglocal and wide area networks (LANs, WANs),virtualnetworksand virtual private networks (VPN).

Routers, switches, firewalls, secure wireless,High-Availability (HA)environmentsand remote access (especially Cisco devicesand Zscaler technologies).

Principles, practices and methods of systems and network administration and maintenance, including procedures forestablishingnetwork connectivity.

Network architecture and basic theory and principles of network design.

Advanced methods, principles, practicesand techniques for troubleshooting anddeterminingthe causes of system, computer and related hardware errors and failures.

Technology Infrastructuresecurity standards and protocols including Software Defined Networks (SDN).

TAA cable and wiring standards.

MS Office 365andMS Teams

Federal,stateand local laws/codes and regulationspertaining touseof hardware and software.

Project management tools and techniques.

Hybrid cloud datacenter design and function.

Capacity planning and monitoring within VMware infrastructure.

Skill in:

Critical thinking, analyzingcomplex problems, evaluatingalternativesand makingsound recommendations or takingprudent actions.

Configuring,maintaining,managingand tuningthe operations of complexoperatingand network systemstoachieveoptimaltechnical performance and user support.

Troubleshootingintricatesystem hardware, software, and network connectivity problems andmakeor recommend modifications.

Installingandconfiguringall types of network/computer hardware, peripheral equipment and devices, or other technology.

Preparingclear, concise, andaccuratedocumentation, policies,workreports, and other written materials.

Communicatingtoestablishand maintainprofessionaleffective customer focused working relationships with managers, vendors, consultants,employeesand others.

Environmental Requirements

Work primarily in a typical, temperature controlled administrative office setting in a semi-enclosedwork space.

At times, work in a high noise environment and,periodically,inhigh heatoutdoor conditions.

Mental Requirements

Learn and understand complex principles and techniques.

Remain focused and decisive in stressful situations using sound judgement and perform tasks with a high degree of accuracy, attention to detail, and function in a fast-paced work environment with deadlines and multiple projects.

Understand and apply technology principles to evaluate,operate, troubleshoot complexsystemshardware, software, or otherproblemsand make repairs or recommend actions to solve or prevent problems.

Work independently or collaboratively in a team environment with limited instruction/supervision.

Research information and organize data in a meaningful way tofacilitateproblem solving and decision making.

Physical Requirements

Perform tasks with a full range of bodily movements, including lifting (up to 50 pounds), pushing, standing (for periods of two to three hours at a time), walking, reaching bending, kneeling, twisting, and crawling.

Perform work in a confined space that may require regular and prolonged bending, working on irregular surfaces, and pulling/pushing job related material or equipment.

Climb and work while on a ladder.

Hear and communicate using the telephone, cell phone, or radio with sufficient clarity to be understood by others.

Distinguish colors by a practical test in all lighting conditions.

Read,write,andspeaktheEnglishlanguageinanarticulateandfluentmanner.

General

Represent TAA effectively in meetings on a variety of technology issues.

Maintain a discreet and professional sense of confidentiality.Understand that dissemination of information outside of the job requirements is based on “need-to-know”.

Prepare clear, concise, and comprehensivetechnicalreports and other written materials.

Establishandmaintaineffective workingrelationshipswith department personnel,other TAA personnel,representativesofother agencies,thelocalbusinesscommunityandthepublicandairportusers.

Use Microsoft Office software, computers, and other office equipment.

Licenses; Certificates; Special Requirements:

A valid Arizona Driver’s license.

Meet andmaintainthe ability to drive personal or airport vehicles and obtain authorization to access the non-movement areas on the AOA (Air Operations Area).

Must obtain andmaintain access