Network Support Technician - Intermediate - TS/SCI Required

Socket.dev; United States; On-site; USD 40,000 - 54,000; Full time

Job summary

GDIT is seeking a Network Support Technician – Intermediate to support the INSCOM mission. The role focuses on datacenter and remote-site operations, security compliance, and 24/7 availability in demanding environments.

Responsibilities include troubleshooting, system administration, and coordination with contractor teams. Willingness to travel and attain CI polygraph may be required.

Qualifications

• Education: Associates Degree or 2 years of related specialized experience in lieu of degree.
• Experience: 5+ years of related experience; must include at least 2 years of specialized experience.
• Security clearance: TS/SCI.
• Required certifications: DoD 8570.01-M IAT II/8140 CE, IAT II, CE certifications.
• Role requirements: on customer site daily support; may require CI Polygraph; lifting/physical activity; travel may be required.

Responsibilities

• Manage and support datacenter and remote-site operations with clear security protocols and system availability.
• Collaborate with contractor teams and end users to resolve issues and coordinate escalations.
• Diagnose issues, implement network improvements, maintain reliable performance in demanding locations.
• Use diagnostic tools, network management software, cryptographic devices, and systems administration expertise to optimize components.
• Monitor, diagnose, and resolve issues across datacenter and remote environments.
• Configure and maintain network components and operating systems for reliability.
• Install and administer servers, desktops, and cabling; manage accounts, security, and OS deployments.
• Provide Tier I/II support for field and garrison sites and escalate as needed.
• Manage datacenter access controls and cryptographic keys for secure operations.
• Train and assist end users and junior technicians.
• Repair and sustain diverse hardware/software to ensure mission readiness.

Skills

Network Management

Network Support

System Administration

Education

Associates Degree or 2 years of related experience

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Field Service and Support

Job Qualifications:

Skills:

Network Management, Network Support, System Administration

Certifications:

None

Experience:

7 + years of related experience

US Citizenship Required:

Yes

Job Description:

Network Support Technician

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Network Support Technician - Intermediate with for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Network Support Technician - Intermediate, the work you’ll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM).

• Manage / Support: Support datacenter and remote‑site technical operations by enforcing security protocols, sustaining system availability, and providing guidance to technicians. Manage daily workflows, system escalations, and mission‑critical support, ensuring dependable performance in both garrison and austere environments.

• Collaborate: Work with contractor support groups, internal technical teams, and end users to resolve issues, coordinate escalations, and maintain shared situational awareness. Engage across support channels to ensure seamless mission execution and timely problem resolution.

• Drive: Support operational reliability by proactively diagnosing issues, implementing system and network improvements, and maintaining consistent performance in demanding locations. Promote continuous improvement by identifying gaps, streamlining processes, and enabling rapid resolution of complex challenges.

• Utilize: Use diagnostic tools, network management software, multi‑protocol communications technologies, cryptographic devices, and systems administration expertise to maintain and optimize hardware, software, and network components.

• Monitor & Troubleshoot: Monitor hardware and software systems, diagnose issues using diagnostic tools, and resolve complex technical problems across datacenter and remote environments.

• Configure & Maintain: Configure and maintain network components, operating systems, and system enhancements to improve reliability and performance.

• Install & Administer: Install and maintain servers, desktops, and cabling; administer local and wide‑area network systems, including accounts, security, and OS deployments.

• Support & Escalate: Provide Tier I/II support for field and garrison sites, coordinate escalations with contractor teams and internal support groups, and operate independently in austere locations.

• Secure & Safeguard: Manage datacenter access controls and maintain cryptographic devices and keys to ensure secure operations.

• Train & Assist: Assist with training and support to end users and junior technicians.

• Repair & Maintain: Troubleshoot, repair, and sustain diverse hardware and software systems to ensure mission readiness.

WHAT YOU’LL NEED TO SUCCEED

Bring your expertise along with a drive for innovation to GDIT.

• Education:Associates Degree or 2 years of related specialized experience in lieu of degree

• Experience: 5+ years of related experience; work experience must include atleast 2 years of specialized experience.

• Technical skills:

  • Knowledge of the principles, methods, and techniques used in network administration and support

  • Knowledge of related hardware and software

• Security clearance level: TS/SCI

• Required Certification(s):

  • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.

  • IAT II 8570/8140 Baseline Certification Security+ or equivalent.

  • Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc.

• Role Requirements:

  • On customer site daily support

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract

  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

  • Travel may be required to support the mission

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

#GDITINSCOM

#I2TS4

#GDITArmy

The likely hourly rate for this position is between $29.01 - $39.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans