Network Services Manager - Audio Visual, Event Technology

Pinnacle Live; Boston (MA); On-site; USD 89,000 - 108,000; Full time

Benefits offered by this job

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking a Network Services Manager to lead the venue-based networking team at premier properties and manage network configuration, maintenance, and client inquiries. This role emphasizes delivering best-in-class customer service while coordinating with sales and operations to meet client needs.

The position focuses on managing networking installations, testing, and support, while supporting revenue growth and maintaining high standards across all venues.

Qualifications

• Excellent communication skills with stakeholders at all levels.
• Strong technical aptitude across networking concepts.
• Solid understanding of TCP/IP, VLANs, VPN.
• Ability to juggle multiple tasks in a fast-paced environment.
• Leadership experience managing a networking/AV team.

Responsibilities

• Lead planning and execution for venue-based networking with top-tier customer service.
• Train and develop networking team per SOPs and drive growth.
• Coordinate with hotel sales and clients regarding networking needs.
• Install, configure, test equipment attached to the network.
• Troubleshoot networking and AV equipment and client laptops.
• Oversee inventory and ensure documentation of changes.

Skills

Team leadership

Client communications

Technical aptitude

TCP/IP networking

VLANs configuration

VPN knowledge

Multi-tasking

Education

High School Diploma

Tools

CompTIA A+ certification

Job description

Network Services Manager

Elevate your career with Pinnacle Live at the Omni Boston Hotel at the Seaport and be part of a team delivering unforgettable experiences in the heart of Boston's vibrant Seaport District. $89, 208.00 - $108, 324

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

Located at the Hilton Anatole, the Network Services Manager is responsible for managing Pinnacle Live's venue-based networking team, products and services including network configuration and maintenance, as well as all networking-related customer service inquiries.

Essential Functions

• Provide leadership in the planning & execution for all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, team growth and a culture of achievement
• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations, onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company's business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client's signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Demonstrated experience aligning team members behind common goals
• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a working knowledge of a variety of computer software programs
• Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education & Experience

• High School Graduate or equivalent
• Minimum three (3) years' event technology experience in a hospitality environment
• Minimum three (3) years' demonstrated managerial experience
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Certifications

• CompTIA A+ preferred

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.