Network Service Design Manager

NTT DATA North America; Baltimore (MD); Hybrid; USD 115,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA North America is seeking a Network Service Design Manager in Baltimore, Maryland, to lead large-scale network modernization efforts for public-sector clients. This role demands extensive experience in network engineering and team leadership. Responsibilities include defining service requirements, creating end-to-end designs, and ensuring operational readiness. Qualified candidates will possess a Bachelor’s degree and at least 10 years of relevant experience. The position offers a salary range of $115,000 - $190,000, plus benefits including medical, dental, and a 401(k).

Qualifications

• 10–15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs.
• Minimum eight years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
• Hybrid/onsite presence in Maryland area.

Responsibilities

• Manage Service Catalogue Management, Service Level Management, and other key responsibilities.
• Define Service Requirements and translate user needs into network service specifications.
• Ensure operational readiness by defining support processes and preparing documentation.

Skills

Network engineering

Service catalog management

Team leadership

Project management

Network security

Education

Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business, or related discipline

Tools

Cisco

Fortinet

Juniper

Job description

We are seeking a Network Service Design Manager to lead large‑scale network modernization efforts for public‑sector clients across Maryland.

Position Summary

As the Service Design Manager, you will be a technical leader for a large‑scale network modernization program serving public‑sector clients across Maryland. The responsibilities include managing Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security, and Supplier Management.

You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead end‑to‑end technical delivery across core backbone, SD‑WAN, security services, observability, and operations integration. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership, and agency stakeholders to ensure outcomes that are resilient, secure, and compliant.

This role blends deep hands‑on design with executive communication, guiding multi‑vendor solutions and cross‑functional engineering teams through build‑out, migration, and steady‑state operations. The Manager directs all aspects of engineering and design concerns, with authority over staff and subcontractors. The Manager also contributes to large‑scale sales and pre‑sales engagements, practice maturity, and the development of innovative solutions.

Key Outcomes & Responsibilities

• Define Service Requirements
  • Translate business, customer and technical requirements into clear network service specifications
• Create End to End Service Designs
  • Develop high level and detailed designs that describe how the network service will work from end to end
  • Document network capacity plans, routing, resilience and operational processes
• Coordinate Across Technical Teams
  • Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points
  • Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment
• Ensure Operational Readiness
  • Define how the service will be supported (fault management, monitoring, maintenance)
  • Prepare support documentation for operations teams and ensure handover to NOC/SOC
• Manage Service Impact of Project Changes
  • Assess how design changes or network upgrades will affect existing services
  • Ensure continuity, resilience and minimal customer interruption
• Cross‑Functional Leadership & Collaboration
  • Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions
  • Blend technology and business strategy to develop compelling, outcome‑based solutions; articulate value in executive terms
• Risk and Issues Management
  • Identify risks to service design, delivery or stability
  • Develop migration plans (backup routes, redundancy, scheduling windows)
• Talent Development
  • Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice
• Core Technology Scope
  • Backbone & Routing: MPLS L3VPN, VRF/VRF‑lite, BGP, OSPF/IS‑IS, QoS/CoS, multicast, IPv6 addressing and dual‑stack integration
  • SD‑WAN: Policy‑based path selection, DIA/MPLS/broadband underlay diversity, controller design, segmentation, ZTP at scale, and app telemetry
  • Security: NGFW (FTD/FMC, Palo Alto, Fortinet), IPS, DDoS mitigation, site VPN, AAA, segmentation, NAC integration, secure management VRFs
  • Internet & Cloud Gateways: Redundant Internet egress, IX peering where applicable, cloud interconnects (Azure/AWS/GCP), NAT, DNS/DHCP/IPAM
  • Observability: Catalyst Center use‑cases, ThousandEyes probes, NetFlow/IPFIX, syslog, SNMPv3, telemetry/streaming, Grafana dashboards, SLO/SLA instrumentation
  • Operations & Automation: Event correlation tooling, configuration automation (Ansible, Python), standardized templates, compliance checks, and CI/CD for network changes

Minimum Qualifications

• 10–15+ years in large‑scale network engineering/architecture, with 7+ years leading multi‑agency or enterprise programs
• Minimum eight years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management
• Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business, or related discipline
• Hybrid/onsite presence in Maryland area to engage with agency stakeholders and operations teams

Preferred Qualifications

• A Master’s degree or higher and project management certification preferred
• Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale
• Hands‑on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; vendor depth (Cisco, Fortinet, Juniper)
• Extensive knowledge of network management, monitoring, and design solutions; experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability
• Executive‑grade communication: articulate complex trade‑offs, negotiate standards, and influence cross‑functional leadership
• In‑depth experience creating and managing infrastructure outsourcing solutions and cost models
• Experience performing complex technical analysis of software, hardware, and network systems
• Experience with managed network services and various network tools and vendor products
• Availability to lead critical cutovers, incident response escalations, and executive reviews during high‑importance events
• Ownership of design authority: final calls on architecture patterns, balancing risk, cost, schedule, and operability
• CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable
• Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning
• Prior experience with Maryland public‑sector programs and Rule 60GG project governance highly preferred
• Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services
• Demonstrated success driving multi‑vendor standards, cost models, and technical due diligence in RFP/RFI contexts; network technical thought leadership and organizational agility

Where required by law, NTT DATA provides a reasonable range of compensation for this role. The starting pay range for this role is $115,000 - $190,000. Actual compensation will depend on the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.