Network Relations Manager

CVS Health Corporation; Richmond (VA); On-site; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Job summary

CVS Health Corporation is seeking an experienced Network Relations professional to design, manage, and optimize a contractual network of healthcare providers. You will evaluate provider performance, resolve issues, and collaborate with internal teams to expand the network while ensuring compliance and service quality.

The role emphasizes proactive relationship-building, data-driven decision making, and cross-functional coordination to support members and providers across the CVS Health network.

Qualifications

• 5+ years of experience in healthcare provider relationship management.
• Ability to travel up to 10%.
• Bachelor's degree preferred.

Responsibilities

• Establishes relationships with network providers and fosters collaboration for a strong network partnership.
• Analyzes network provider performance and quality indicators, performing audits for compliance with contracts and SLAs.
• Resolves escalated issues raised by network providers with proactive, customer-centric problem-solving.
• Collaborates with network contracting teams to negotiate terms and conditions with providers.
• Develops plans to expand and enhance the network with business development support.
• Monitors network data to assess effectiveness and recommend improvements.
• Coordinates with finance, operations, and customer service for aligned network initiatives.
• Conducts regular meetings with providers to review performance and opportunities for improvement.
• Keeps abreast of industry trends and regulatory changes, communicating impacts to stakeholders.

Skills

Critical thinking

Problem-solving

Cross-functional collaboration

Communication skills

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Excel

Outlook

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This is an individual contributor role.

Designs, develops, maintains and enhances relationships with facilities, physicians and ancillary providers which serve as contractual networks of care for members. Manages and maintains relationships with healthcare providers within a network by evaluating provider performance, resolving issues or disputes, identifying network expansion opportunities, and collaborating with internal and external stakeholders.

Primary Job Duties & Responsibilities

• Establishes relationships with network providers, fostering open communication and collaboration to ensure a strong network partnership.
• Analyzes network provider performance and quality indicators, conducting regular assessments and audits to ensure compliance with contractual obligations and service level agreements.
• Addresses and resolves escalated issues and concerns raised by network providers, demonstrating a proactive and customer-centric approach to problem-solving.
• Collaborates with network contracting teams to negotiate and establish contractual terms and conditions with network providers, ensuring alignment with organizational goals and objectives.
• Develops tactical and operational plans to expand and enhance the network, working closely with business development teams to identify and onboard new providers in strategic areas.
• Monitors and analyzes network data, including provider demographics and network adequacy metrics, to assess the effectiveness and efficiency of the network and make recommendations for improvements.
• Collaborates with cross-functional teams, such as finance, operations, and customer service, to ensure effective coordination and alignment of network-related activities and initiatives.
• Conducts regular meetings with network providers to review performance metrics, address concerns, and identify opportunities for improvement.
• Stays updated on industry trends, regulatory changes, and market dynamics that may impact network provider relationships, and proactively communicates relevant information to internal stakeholders.

Required Qualifications

• 5+ years of experience in healthcare provider relationship management, working with individual providers and complex health systems or provider groups to evaluate performance, resolve issues, identify network growth opportunities, and collaborate with key internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills, with the ability to evaluate information, identify root causes, develop solutions, and make timely decisions with limited supervision.
• Demonstrated ability to collaborate effectively across teams and functions, build productive working relationships, and contribute toward shared goals and deliverables.
• Proven ability to plan, prioritize, and execute multiple assignments simultaneously, meeting established deadlines and delivering accurate, high-quality work.
• Demonstrated written and verbal communication skills, with the ability to clearly communicate information, recommendations, and updates to internal and external stakeholders.
• Proficiency with Microsoft Office Suite, including regular use of Outlook and Excel. Excel proficiency should include the ability to organize, analyze, and summarize data using functions such as formulas, filters, sorting, and pivot tables.
• Demonstrated growth mindset and agility, including the ability to adapt to changing priorities, incorporate feedback, learn new processes, and support the development of others.
• Ability and willingness to travel up to 10%, based on business needs.

Preferred Qualifications

• Minimum of 2 years of experience reviewing, analyzing, and auditing healthcare claims and claims data, including identifying discrepancies and trends, researching and resolving claim issues, and providing insights to support accurate and effective claims administration
• Must currently reside in Virginia, Washington, D.C., Maryland, or a state contiguous to one of these locations.
• Education Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:$54,300.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.