Network Project Manager in Mundelein

Energy Jobline ZR; Mundelein (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Energy Jobline ZR is seeking a Senior Network Project/Program Manager to lead complex network, voice, and infrastructure initiatives in the telecom domain. The role requires strong governance, vendor management, and cross-functional coordination with engineering and architecture teams.

The ideal candidate has deep experience with Cisco, Palo Alto, CUCM, Webex, and Amazon Connect, and will drive delivery across on-prem, cloud, and hybrid environments while ensuring enterprise security and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 2+ years of experience in a technology environment.
• Strong communication across technical and executive levels.
• IT industry knowledge in networking, telecom, or unified communications.
• Ability to translate engineering concepts into project actions.

Responsibilities

• Lead end-to-end planning, execution, and delivery of network, voice, and infrastructure projects in the telecom domain.
• Develop and maintain detailed project plans, schedules, and work breakdown structures.
• Manage multiple concurrent projects across cross-functional teams (engineering, architecture, operations).
• Track, measure, and report project status, risks, issues, and milestones to stakeholders and leadership.
• Oversee vendor relationships to ensure timely delivery of products, services, and contracted deliverables.
• Coordinate vendor tasks, manage escalations, ensure SLA adherence, and drive accountability.
• Work with internal stakeholders including Network, Voice, Security Engineers, Architects, and Program Leadership.
• Collaborate with Engineering and Architecture to validate designs and monitor implementation progress.
• Maintain understanding of network environments: Cisco switching/routing, Palo Alto firewalls, WAN/LAN/SD-WAN, UPS hardware.
• Ensure infrastructure solutions comply with enterprise policies and security controls.
• Lead enterprise voice and UC initiatives across on-prem, cloud, and hybrid environments.
• Manage migrations for CUCM, Webex, Amazon Connect, UCCX/UCCE, and VoIP architectures.
• Ensure readiness for voice/video with QoS, latency, jitter, and bandwidth planning.
• Drive contact center transformation (IVR, ACD, omnichannel) and cloud migration initiatives.
• Coordinate with telecom carriers for DID provisioning, SIP trunking, and voice routing.
• Ensure high availability, redundancy, and disaster recovery for voice/accessibility.
• Monitor and report voice KPIs (MOS, uptime, SLAs).
• Maintain governance artifacts and documentation per IT/PMO standards.

Skills

Project & Program Management

Vendor Management

Network Infrastructure

Voice & UC Expertise

Cross-functional Collaboration

Education

Bachelor's Degree in CS/IT/Engineering

Tools

Cisco networking gear

Palo Alto firewalls

Webex

Amazon Connect

UCCX/UCCE

Job description

Job Description

Role : Senior Network Project/Program Manager – Telecom Domain

Location : San Diego, CA (Strictly Local)

Duration : 6 Months

Job Summary:

The Senior Network Project/Program Manager is responsible for planning, leading, and delivering complex network, voice, and infrastructure initiatives within the telecom domain. This role requires strong project governance, exceptional vendor management capability, and the ability to coordinate cross-functional engineering and architecture teams.

The ideal candidate possesses deep technical acumen across networking technologies such as Cisco, Palo Alto, and enterprise voice and collaboration platforms including CUCM, Webex, and Amazon Connect. This position ensures successful execution of projects by following enterprise processes, maintaining compliance, and enabling efficiency across all phases of delivery while supporting modernization of unified communications and contact center ecosystems.

Key Responsibilities:

Project & Program Delivery:

• Lead the end-to-end planning, execution, and delivery of network, voice, and infrastructure projects in the telecom domain.
• Develop and maintain detailed project plans, schedules, and work breakdown structures.
• Manage multiple concurrent projects across cross-functional engineering, architecture, and operations teams.
• Track, measure, and report project status, risks, issues, and milestones to stakeholders and leadership.

Vendor & Stakeholder Management:

• Oversee vendor relationships to ensure timely delivery of products, services, and contracted deliverables.
• Coordinate vendor tasks, manage escalations, ensure SLA adherence, and drive accountability.
• Work closely with internal stakeholders including Network Engineers, Voice Engineers, Security Engineers, Architects, and Program Leadership.

Technical & Infrastructure Oversight:

• Collaborate with Engineering and Architecture teams to validate designs, support solutioning, and monitor implementation progress.
• Maintain a strong understanding of network environments including:
• Cisco switching and routing
• Palo Alto firewalls
• WAN/LAN/SD-WAN architectures
• Supporting infrastructure such as UPS systems
• Ensure infrastructure solutions follow enterprise policies, cyber-security controls, and architectural standards.

Voice & Collaboration (Unified Communications) Program Oversight:

• Lead enterprise voice and unified communications initiatives across on-prem, cloud, and hybrid environments.
• Manage implementation, upgrades, and migrations for:
• Cisco CUCM (UCCM), Unity Connection, IM & Presence
• Amazon Connect (CCaaS platforms)
• Cisco UCCX / UCCE contact center solutions
• Oversee VoIP architecture, including SIP/H.323 protocols, SIP trunking, dial plans, and PSTN integrations.
• Ensure network readiness for voice/video, including:
• QoS configuration and optimization
• Latency, jitter, and packet loss management
• Bandwidth planning for UC workloads
• Drive contact center transformation programs, including IVR, ACD, call flows, and omnichannel capabilities (voice, chat, email).
• Lead cloud migration initiatives (on-prem UC $B"*(J Webex/Amazon Connect / hybrid models).
• Coordinate with telecom carriers for DID provisioning, SIP trunking, and voice routing integrations.
• Ensure high availability, redundancy, and disaster recovery for voice and collaboration platforms.
• Monitor and report voice KPIs such as:
• Call quality (MOS scores)
• System uptime and availability
• Contact center SLAs (call wait time, abandonment rate)

Governance, Compliance & Process Excellence:

• Ensure all projects adhere to organizational policies, security practices, and compliance requirements.
• Implement and optimize processes, procedures, and workflows that support key performance indicators (KPIs).
• Drive continuous improvement initiatives to enhance delivery efficiency and operational readiness.
• Maintain documentation, reports, and governance artifacts as required by IT and PMO standards.

Minimum Qualifications:

• Bachelor$B!G(Js Degree in Computer Science, Information Technology, Engineering, or related field.
• At least 2 years of experience working in a technology environment.
• Strong adaptive communication skills with the ability to interact across technical and executive levels.
• Demonstrated IT industry knowledge, particularly in networking, telecom, or unified communications.
• Solid technical acumen with the ability to understand engineering concepts and translate them into project actions.

Qualifications:

• Minimum 2 years of experience in an infrastructure-focused technology organization.
• Experience working with enterprise voice and unified communications platforms (CUCM, Webex, Amazon Connect, UCCX/UCCE).
• Understanding of VoIP, SIP protocols, QoS, and contact center technologies.
• Exposure to cloud-based collaboration and CCaaS platforms.
• Proven ability to manage multiple projects simultaneously across network and voice domains.
• Strong presentation skills with the ability to clearly communicate with internal stakeholders.
• Prior experience working with Cisco, Palo Alto, UPS devices, or similar network infrastructure technologies.

Key Competencies:

• Project & Program Management
• Vendor Management
• Technical Understanding of Network Infrastructure
• Voice, VoIP & Unified Communications Expertise
• Contact Center & Collaboration Platforms (CUCM, Webex, Amazon Connect)
• Risk Management & Issue Resolution
• Cross-functional Collaboration
• Process Optimization & Governance Alignment
• Excellent Written & Verbal Communication
• Problem-Solving & Decision-Making