Network Operations Technician

Crown Castle; Forest Home (AL); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Paid time-off

Tuition reimbursement

Crown Castle scholarship program

Matching charitable contributions

Generous paid time-off

Job summary

Crown Castle is seeking a Network Operations Technician in the United States to install, test, and maintain high-speed fiber optic transmission equipment and related networks. The role involves supporting reactive and preventative maintenance and working with the NOC to ensure reliable service delivery.

You will conduct site surveys, coordinate with customers and carriers, and support network acceptance tasks. A valid driver’s license and telecom equipment experience are required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Valid driver’s license required.
• 2–5 years of experience in telecom installation/maintenance (OSP/ISP preferred).
• Experience with fiber, SONET, Ethernet networks and related hardware.
• Experience with telecom test equipment and data/test procedures.

Responsibilities

• Install, provision, test, troubleshoot and maintain fiber optic transmission equipment and circuits.
• Support reactive and preventative maintenance and network acceptance tasks.
• Coordinate with NOC for testing and provisioning of new equipment.
• Conduct site surveys to ensure proper rack installation and cabling.
• Interact with customers and carriers to support service delivery.

Skills

Microsoft Office

Problem solving

Self-motivated

Customer service

Web-based ticketing

Network monitoring systems

Multi-tasking

Education

High school diploma or equivalent

Associate degree or equivalent experience (preferred)

Valid Driver’s license

Tools

OTDR

Antenna analyzer

RF power meter

Spectrum analyzer

Fusion splicer

Job description

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Position Title: Network Operations Technician

Position Summary

Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed. Responsible for supporting the reactive and proactive maintenance of Small Cell / DAS Networks. Typical responsibilities are resolution of Reactive Maintenance tickets and the completion of Preventative Maintenance and Network Acceptance tasks.

Essential Job Functions

• Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturer’s specifications.
• Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.
• Sets, Sniffers.
• Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.
• Label and tag all equipment and cabling according to Network Engineering Diagrams.

SCN / DAS Operations (90%)

• Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Complete and maintain electronic records of work completed on various assignments.
• Interface with customers and carriers in support of service delivery and assurance.
• Work independently for extended periods of time.
• Work closely with the NOC, Sales, Engineering, and customers.
• Respond to all network outages, impairments and emergencies in assigned area.
• Perform elevated "bucket truck" inspections and repairs.
• Complete all annual preventative maintenance inspections to Crown Castle standards.
• Operate and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer and Fiber Optic power meter.
• Operate PC or similar devices to gain access to Small Cell Network web based tools and complete assigned administrative tasks.
• Perform other duties and responsibilities as required and assigned.

Education/Certifications

• High school diploma or equivalent
• Associate degree or equivalent work experience (preferred)
• Valid Driver’s license required
• Two (2) to five (5) years of experience performing installation and maintenance of telecommunications equipment (OSP / ISP preferred)
• Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware
• Testing and delivering high speed telecommunications services
• Operating variety of telecommunications test equipment
• Technical knowledge of Fiber, Coax and Low voltage trouble shooting

Other Skills/Abilities

• Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
• Self-motivated team player
• Excellent problem-solving ability
• Work well in an unstructured environment.
• Ability to thrive in a dynamic problem-solving environment
• Ability to multi-task in a fast-paced environment
• Customer service orientation with a strong problem-solving approach
• Ability to work in Web Based ticketing and network monitoring systems

Organizational Relationship

Reports to: Network Operations Supervisor/Network Operations Manager

Working Conditions: Works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Travel to sites or other offices as applicable.

YOUR COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $29.42 - $40.43 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.