Network Operations Coordinator II

Health Care Service Corporation; United States; On-site; USD 48,000 - 86,000; Full time

Job summary

CareAllies is seeking a dynamic professional to manage contracting, credentialing, and maintenance of provider data across all lines of business. You will collaborate with provider offices to ensure data integrity and support marketing and network contracting.

As part of the Provider Engagement Team, you will build strong relationships with physicians and practice managers, drive value-based care initiatives, and deliver analyses to improve network performance.

Qualifications

• Bachelor degree or 4 years of health care industry experience.
• 2 years of provider network contracting and credentialing experience.
• Strong written and verbal communication with internal and external customers.
• Analytical and quantitative skills.
• Ability to take initiative and work independently.
• Proficiency with Microsoft Office (Excel, Access, PowerPoint).
• Experience with HEDIS and CMS STARs is preferred.

Responsibilities

• Manage contracting, credentialing, and maintenance of professional provider data to support marketing, membership and network contracting across all lines of business.
• Build relationships with physicians, providers, and practice managers to drive value-based care.
• Provide data analyses to support network and performance optimization.
• Prepare materials and present findings at monthly operational meetings.
• Collaborate with internal departments to develop solutions for strategic business needs.

Skills

Provider network contracting

Credentialing

Written and verbal communication

Analytical skills

Independent initiative

Financial/trend analysis

CMS STARs experience

Education

Bachelor degree OR 4 years of experience in Health Care industry

Tools

Microsoft Excel

Access

PowerPoint

Job description

At CareAllies, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Job Summary

This Position Is Responsible For The Contracting, Credentialing, And Maintenance Of Professional Provider Data To Support Marketing, Membership And Network Contracting Across All Lines Of Business. Building Relations With The Provider Community Is An Important Part Of This Role. Responsibilities Include Promoting High Quality Initiatives To Support Data Integrity. Accepting Ownership And Leading Highly Specialized Operational And Customer Support Duties That Require Independent Initiative. This Role Includes Participating In Internal Provider Meetings And Work Groups, Researching Problems Related To Provider Credentialing, Data And Network Participation.

As a part of the Provider Engagement Team, this position will work closely with providers to accelerate their transition to value-based care and to help them manage the long-term health of their patients. This position uses a consultative approach, emphasizing physician engagement, delivery system organization and culture change, actionable data and analytics, as well as patient engagement to support treatment plans. We collaborate with providers to drive change and ensure success in a value-based market. This position is also responsible for the contracting, credentialing, and maintenance of professional provider data to support marketing, membership and network contracting across all lines of business. Building relations with the provider community is an important part of this role. responsibilities include promoting high quality initiatives to support data integrity. accepting ownership and leading highly specialized operational and customer support duties that require independent initiative. This role includes participating in internal provider meetings and work groups, researching problems related to provider credentialing, data and network participation.

Serves as primary contact for providers and provider staff to assist in contract management and provide supporting analyses for network and performance optimization. Develops and maintains positive relationships with physicians, providers, and practice managers within the network, including oversight and managing performance in various incentives based and/or value based programs.

Provide tactical operations support to assigned groups, including contracting, data integrity, communications, and relationship management.

Create and deliver materials to educate providers and provider staff on contracts, policies and procedures, quality and service line initiatives, and financial performance

Prepares and delivers presentations with providers, provider staff, and/or physician leadership during monthly operational meetings.

Understands, develops, tracks, monitors and reports on key program performance metrics, such as utilization, coding, and STARs/quality performance.

Perform root cause analyses and resolution related to provider concerns, grievances, claims and care delivery.

Assist in the STARS and clinical metrics data collection, and design plans for enhanced provider engagement in quality initiatives.

Prepare materials and participate in monthly financial review with senior leadership.

Partners with other internal departments, including but not limited to Health Services, Finance, Claims, and Coding in order to develop solutions for strategic business needs.

Work closely with internal representative for needs and support.

Required Job Qualifications:

Bachelor degree OR 4 years of experience in the Health Care industry

2 years of experience with Provider Network contracting and credentialing systems

Written and verbal communication skills to interact with internal and external customers

Analytical and quantitative skills

Ability to take initiative and work independently

Preferred Job Qualifications:

Subject Matter Expert for the Professional Provider Credentialing Process

Experience with Microsoft Office applications including Excel, Access, and Power Point

Previous HEDIS and/or CMS STARs experience

Solid understanding of health insurance, customer messaging/design and project management

Strong experience using Microsoft products, including Excel (knowledge of pivot tables, VLOOKUP, etc.) and PowerPoint

Experience in financial/trend analysis

Team player with proven ability to foster and manage working relationships within a matrix environment to obtain buy‑in and drive results.

Client-site Location: This is a field-based position. The individual will be onsite at provider offices 3-5 times weekly.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At CareAllies, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, a minimum of 15 days’ of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full‑time employees.

The salary offered will vary depending on your job‑related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location.