Network Operations Center (NOC) Analyst

Oppurtuna; Quincy, Northern (IL, KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

RSUs (Equity)

401(k) matching

Unlimited PTO

Winter break

Job summary

Lightning AI is seeking a Network Operations Center (NOC) Analyst to support 24/7 operations across data centers in Lisle, IL; Fort Worth, TX; or Quincy, WA. You will monitor telemetry, diagnose Linux and network issues, and triage incidents with precise logs and telemetry findings.

Ideal candidates have hands-on Linux, basic networking (TCP/IP, DNS, routing), and scripting (Bash or Python); experience with Grafana/Datadog/Prometheus is a plus.

Qualifications

• Hands-on Linux experience with CLI and log analysis.
• Practical understanding of TCP/IP, DNS, routing, and diag tools.
• Ability to independently diagnose technical issues and exercise sound judgment.
• Clear, precise communication with strong documentation ability.

Responsibilities

• Monitor data center systems using telemetry data, dashboards, and alerts.
• Diagnose Linux systems, network, and hardware health from logs and diagnostics.
• Troubleshoot network-layer issues including connectivity, routing, and interfaces.
• Triage and escalate incidents with accurate summaries and logs.
• Create and maintain detailed tickets with steps and observed behavior.
• Identify recurring alert patterns and surface improvements for monitoring.

Skills

Linux

Networking basics

Bash or Python scripting

HPC / GPU infra

Documentation / communication

Tools

Grafana

Datadog

Prometheus

Job description

# Network Operations Center (NOC) AnalystLightningaiFort Worth, Texas, United States; Lisle, Illinois, United States; Quincy, Washington, United StatesPosted 16 hours agoApply Now## DetailsLocationFort Worth, Texas, United States; Lisle, Illinois, United States; Quincy, Washington, United States## Job SummaryData Center Operations## Job DescriptionWhoWe AreLightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.The Way We WorkThe people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:Move with Urgency:We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.Take Ownership:We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.Communicate Openly:We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together.Build Great Teams:We lead by example, empower others, and create healthy teams where people can do their best work.Raise the Bar:We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most.Think Long-Term:We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.What We're Looking ForLightning AI is seekingNetwork Operations Center (NOC) Analyststo support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure.This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems.You will serve as the first line of technical response — analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. You will operate with a high degree of independence, applying sound judgment in situations that often extend beyond predefined runbooks.This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity work with next-generation AI hardware and some of the most advanced compute infrastructure deployed today.This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time.What You'll DoMonitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issuesPerform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilitiesTroubleshoot network-layer issues including connectivity, routing, and interface errorsTriage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findingsCreate and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behaviorIdentify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliabilityWhat You'll NeedRequired QualificationsHands-on Linux experience including command-line proficiency and system log analysisPractical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situationsClear, precise communication skills with strong technical documentation abilityAvailability to work overnight and rotating shifts in a 24/7 environmentIdeal ExperienceExperience with Grafana, Datadog, or PrometheusFamiliarity with HPC or GPU-based infrastructureScripting experience in Bash or PythonCompensationWe are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.The anticipated annual base salary range for this role is:$85,000—$100,000 USDBenefits and PerksWe offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success:Comprehensive Health Coverage:Medical, dental, and vision coverage for employees and eligible dependents.Meaningful Equity:RSUs that give employees a stake in the company's long-term success.Retirement Savings:401(k) matching (U.S.) and pension contributions (U.K.).Flexible Time Off:Unlimited PTO, company holidays, and floating holidays to support work-life balance.Company-Wide Winter Break:Two weeks of company closure each winter to disconnect and recharge.Paid Parental & Family Leave:Paid leave to support you and your family through life's important moments.Professional Development:Annual learning and development allowance to support your professional growth.Wellness Benefits:Wellness and work-from-home stipends to support your physical and mental well-being.Sabbatical Program:Four weeks of paid sabbatical leave after four years of service.Flexible Work:Flexible schedules and a hybrid work model for our office-based teams.In-Office Meals:Complimentary meals at our office hubs.Benefits may vary by location, team, and role.At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.