Network Operations Center Analyst

Booz Allen Hamilton; McLean (VA); Presencial; USD 48.000 - 98.000; Jornada completa

Descripción de la vacante

Booz Allen Hamilton in McLean, VA is seeking a Network Operations Center Analyst to monitor, troubleshoot, and manage enterprise network and infrastructure services in a 24/7 environment. You will resolve incidents, coordinate with service owners, and work with the Service Desk to detect issues early.

Ideal candidates have 2+ years in technical operations, scripting basics, and knowledge of Linux/Unix, Windows, and networks. U.S.

Formación

• 2+ years in a technical operations environment.
• Experience developing basic scripts is a plus.
• Knowledge of Linux/UNIX, Windows, and networks is required.

Responsabilidades

• Monitor and troubleshoot the network and services in a 24/7 environment.
• Resolve incidents and coordinate with service owners to restore services quickly.
• Collaborate with the Service Desk to identify recurring issues and enable rapid escalation.
• Explore AI-enabled monitoring opportunities to improve issue detection and resolution.

Conocimientos

Technical operations

Scripting basics

Technical support

Linux/UNIX

Windows

Networks

ITIL knowledge

Educación

Associate's degree or 2+ years IT ops experience

Herramientas

ServiceNow

Descripción del empleo

Network Operations Center Analyst### Network Operations Center AnalystApply: McLean, VA: Full time: Posted Today: End Date: January 31, 2027 (30+ days left to apply): R0252427Network Operations Center Analyst**The Opportunity:**The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24/7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services. You are self-motivated, quick to learn, and proven in fast-paced, collaborative environments, using IT skills. You'll be troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential widespread issues and ensure a rapid escalation. **What You’ll Work On:*** Monitor and troubleshoot incident management of the network and services in a 24/7 fast-paced environment.* Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization.* Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools. As we transition towards agentic infrastructure operations and monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required. Join us. The world can’t wait. **You Have:*** 2+ years of experience in a technical operations environment* Experience developing basic scripts* Experience with technical customer support* Knowledge of Linux and UNIX, Windows, and Networks* Knowledge of ServiceNow or ticketing systems* Knowledge of ITIL concepts* Ability to pay strict attention to detail* Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments* Ability to support a 6am to 4pm, Wednesday through Saturday shift* Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree **Nice If You Have:*** Possession of strong communication and customer-focused skills**Compensation**At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $48,000.00 to $98,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.