Network Management Delivery Consultant

International Business Machines Corporation; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

International Business Machines Corporation seeks a Delivery Consultant for the TEL Automation Platform – Network Management. You will provide clients with world-class services to optimize configuration, deployment, adoption, usage, and analysis of their Network Management products.

Role requires Linux/shell proficiency, API know-how, and experience implementing solutions at enterprise or telecom scale. You will collaborate with clients for successful delivery and ongoing support in a dynamic

Qualifications

• Bachelor's degree required.
• Experience implementing solutions at enterprise and telecom scale.
• Exposure to analyzing client needs and developing strategies.

Responsibilities

• Deliver expert services to optimize Network Management products for clients.
• Implement and integrate solutions leveraging Automation and Network Management tools.
• Support product adoption and ensure clients get maximum value from technologies.
• Analyze client needs and develop strategies to address them.
• Collaborate closely with clients to ensure successful solution delivery and ongoing support.

Skills

Linux shell

API design

Client needs analysis

Collaboration

SDN concepts

Education

Bachelor's Degree

Master's Degree preferred

Tools

Concert

SevOne NPM

NS1

AWS

Kubernetes/OpenShift

Cisco ACI

SD-WAN

Job description

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your role and responsibilities

As a Delivery Consultant for the TEL Automation Platform - Network Management, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their Network Management products. This role specializes in Technology Expert Labs for Network Management within IBM's Automation Platform.

• Deliver Client Services: Provide clients with expert services to optimize their Network Management products, including configuration, deployment, adoption, usage, and analysis.
• Implement and Integrate Solutions: Apply knowledge of Automation and Network Management products, such as Concert, SevOne NPM, and NS1, to deliver solutions that meet client needs.
• Support Product Adoption: Assist clients in adopting and using Automation and Network Management products, ensuring they get the most out of their technology investments.
• Analyze Client Needs: Work with clients to understand their Automation and Network Management requirements and develop strategies to address them.
• Collaborate with Clients: Work closely with clients to ensure successful solution delivery and provide ongoing support as needed.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Exposure to Network Management Products: Familiarity with Automation and Network Management products, including Concert, SevOne, and NS1
• Experience with Solution Implementation: Knowledge of implementing solutions to meet client needs, at enterprise and telecom scale
• Understanding of Client Needs Analysis: Exposure to analyzing client needs and developing strategies to address them
• Familiarity with Product Adoption Support: Experience supporting clients in adopting and using products
• Exposure to Collaborative Solution Delivery: Familiarity with working closely with clients to ensure successful solution delivery and providing ongoing support as needed
• Technical Proficiency, including:
  • Extensive Linux and shell experience, including databases and scripting
  • Advanced knowledge of API paradigms
  • Experience in implementing and managing Cloud Computing and orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift
  • Software Defined Networking experience, e.g. SD-WAN, Cisco ACI
  • Experience with full software development lifecycle (from analysis through development, test, delivery, in-service, disposal)
  • Experience with AI-assisted development and documentation

Preferred technical and professional experience

• Additional Network Management Tools: Exposure to other Automation and Network Management tools and technologies, beyond those liste
• Advanced Solution Implementation: Experience with implementing complex solutions by integrating multiple products
• Industry-Specific Knowledge: Familiarity with industry-specific Automation and Network Management challenges and solutions
• Technical Proficiency, exposure to:
  • DevOps and CI/CD automation
  • Security postures, including application risk management and profiling, secrets management, and certificates management

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.