Network Maintenance & Construction Technician Trainee

GCI Communication Corp; False Pass (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

GCI Communication Corp is seeking a Network Maintenance & Construction Technician Trainee near Anchorage, Alaska. The role emphasizes customer service and hands-on installation of telecommunications solutions for residential and commercial clients.

You will perform aerial and underground work, operate heavy equipment, conduct network analysis, and ensure safety and quality across projects. Residence within 50 miles of Anchorage is required.

Qualifications

• Residence within 50 miles of Anchorage, Alaska is required.
• Ability to safely operate heavy equipment and follow safety protocols.
• Strong problem-solving and customer-facing communication.

Responsibilities

• Represent the company by delivering customer service to clients exploring products and services.
• Install and service telecommunications solutions (video, data, voice) for residential and commercial customers.
• Perform maintenance, troubleshooting, and quality control of network systems and headend equipment.
• Conduct network analysis and support safety, compliance, and project documentation.

Skills

Customer service

Safety compliance

Communication

Job description

Candidates must reside within 50 miles of Anchorage, Alaska

GCI's Network Maintenance & Construction Technician Trainee will:

• Represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions.
• Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings.
• Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions.
• Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance.
• Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards.
• Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas.
• Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity.
• Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption.
• Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks.
• Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer.
• Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary.
• Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity.
• Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required.
• CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance.
• Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission.
• Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff.
• Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance.
• Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises.

COMPETENCIES:

• Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement.
• Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims.
• Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds cor