Network Engineer I - OSC 1st shift

QTS Realty Trust; Suwanee (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Job summary

QTS Realty Trust is seeking a Network Engineer I-OSC to support internal and customer networking and firewall management across physical and virtual environments. The role operates in a 24/7 Operations Service Center, requiring flexible shift work and commitment to SLA-driven, customer-focused service.

The candidate should have 3+ years IT engineering experience, Cisco/Juniper mastery, and solid knowledge of BGP/OSPF, VLANs, and VPNs, with a focus on continuous skill growth and teamwork.

Qualifications

• BS degree in Computer Science, MIS, Engineering or related field or equivalent professional experience.
• Three+ years of progressive IT engineering experience.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• Familiarity with data center networking concepts (VLANs, BGP, OSPF, MPLS).
• Knowledge of network monitoring tools and protocols (SNMP, NetFlow).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Understanding of security and network/distributed computing concepts.

Responsibilities

• Support internal and customer physical and virtual networking and firewall management.
• Manage tickets to ensure SLA compliance and customer satisfaction.
• Troubleshoot network port, HSRP and OSPF issues and perform firewall rule changes.
• Read and interpret traceroutes; monitor alerts and perform basic troubleshooting.
• Maintain and troubleshoot VPNs, Phase 1/2 checks.
• Oversee equipment upgrades and administer network devices (switches, routers, firewalls).

Skills

Cisco routers/switches

BGP

OSPF

VLANs

DNS/DNS records

SNMP/NetFlow

VPNs

Firewall management

Security concepts

Team collaboration

Education

Bachelor's degree in CS / MIS / Eng or related field

Tools

NSX

Juniper devices (Junos)

ServiceNow

Job description

The Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This could be either Su-Th or Tu-Sa.RESPONSIBILITIES, other duties may be assigned.Be a part of a 24x7x365 Operations Service Center and be flexible in availability as neededDevelop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)Manage your assigned tickets to ensure SLA compliance and customer satisfactionDeliver customer-focused support through phone calls and ticket-based communicationsTroubleshoot network port, HSRP and OSPF configuration issuesConduct firewall rule changes and understand prefix and access listsRead and comprehend traceroutesMonitor alerts on alert board and conduct basic troubleshootingCreate A, C, and MX records using basic knowledge of DNSMaintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2Triage and escalate tickets according to QTS policyOversee new and existing equipment, hardware, and software upgradesAdminister all network equipment – switches, routers, firewalls, and associated software.BASIC QUALIFICATIONSBS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experienceThree or more years of progressive IT engineering experienceProficiency in configuring and troubleshooting Cisco routers and switches.Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).Strong analytical and problem-solving skills.Excellent communication and teamwork abilities.Solid understanding of security and network/distributed computing conceptsGeneral experience with DDOS and traffic mitigation techniquesWorking knowledge of networking technologies, concepts, and industry trendsProficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolutionKnowledge of current networking technologies, including Cisco, Juniper, or similar network hardwareFamiliarity with network monitoring and analysis tools.US Citizenship for this position is required by law due to federal customer contractsPREFERRED QUALIFICATIONSTwo or more years of experience with a service provider, preferably in a Data Center environment.Experience working in a NOC environmentRelated technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)Familiarity with NSX virtual networkingFamiliar with Juniper network devices with ability to navigate JunosKnowledge of ITILFamiliarity with ServiceNowWorking knowledge of BGP and OSPFProficient with IP subnettingKNOWLEDGE, SKILLS AND ABILITIESAbility to communicate effectively with clients, vendors, and colleaguesOrderly documentation, time management, and planning skillsExcellent written and oral communication, problem solving, and process management skillsAbility to work well within a team environment in a matrixed organizationStrong customer relations skillsAbility to learn and apply new technology and methodologies in a distributed environmentTOTAL REWARDSThis role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.