Network Engineer, Foundations and Support

Meta; El Paso (TX); On-site; USD 107,000 - 159,000; Full time

Job summary

Meta is seeking a forward thinking Network Operations Engineer to support delivery of field services as part of our ENS team. The role focuses on hyperscale DC cabling, fiber connectivity, and IP networking, collaborating with vendors and internal teams to implement new technologies across the operational fleet.

You will drive incident response, change management, and automation initiatives, aiming to improve efficiency, reliability, and scalability of one of the world's most advanced networks.

Qualifications

• 4+ years of network operations experience with large-scale infra.
• Ability to engage with hardware vendors and translate performance issues into engineering requirements.
• Experience guiding external vendors.
• Subject matter expertise in Network Services topology, traffic analysis, and architectures.
• Familiarity with enterprise and service provider hardware including Cisco/Juniper/Nexus.
• Experience with physical data center design: cabling, fiber optics, power, cooling.

Responsibilities

• Drive incident response for global infra during major incidents and events.
• Lead change management to improve tools, processes, and security posture.
• Drive operational efficiency across a large workforce and roadmapped projects.
• Set team goals and align cross-functional projects and roadmaps.
• Design and implement processes to identify and manage data and asset protection risks.
• Ensure documentation and data integrity across operational systems.
• Identify and implement automation opportunities to remediate Tier-1 faults via software.
• Develop and track metrics to improve quality, efficiency, and cost.
• Communicate progress and outcomes across stakeholders.
• Travel internationally and domestically up to 50% as needed.

Skills

Incident response

Change management

Operational experience

Team leadership

Risk management

Information/data assurance

Automation

Data measurement

Communication

Travel readiness

Tools

Cisco routers/switches

Juniper routers

Nexus data center switches

Ciena gear

Infinera gear

Nokia gear

Arista gear

Job description

Summary

Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Ideal candidate to possess subject matter expertise in hyperscale DC structured cabling, fiber connectivity solutions, and IP networking. Candidates will also have experience scoping developing and implementing strategies and plan in partnership with internal business teams, external vendors, and network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and to better support existing technologies across the operational fleet. An objective for this role is to understand technical drivers for the business, organize strategies to ensure the operational supportability to meet those business needs, and to represent ENS across stakeholder groups to ensure those critical projects are achieved. The team improves operational efficiency and reliability of one of the most advanced and rapidly evolving networks in the world. The right candidate will possess experience in a fast moving organization and enjoy digging into operational pain points in order to implement the process enhancements and automation solutions to solve them. The ideal candidate loves identifying root causes in complex systems and quickly learning new domain expertise and technologies.

Required Skills

1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infra during major incidents/site events (SEVs) on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners

2. Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base

3. Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly oversee a large contingent workforce responsible for delivering roadmapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network

4. Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps

5. Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network

6. Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems

7. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, in some cases, directly implementing light weight solutions in code

8. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements

9. Communication: provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope

10. Travel: International and Domestic travel may be required 25% of the time and up to 50% of time depending on needs of the business

Minimum Qualifications

Minimum Qualifications

1. 4 + years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure

2. Communication experience: demonstrated skills to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirements

3. Experience in providing technical guidance to external vendors

4. Intermediate subject matter expertise in Network Services, including topology, traffic analysis, hardware platform, and architectures

5. Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms

6. Experience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure

7. Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment

Preferred Qualifications

Preferred Qualifications

1. Experience moving technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics

2. Direct leadership experience with global Network Operations Center (NOC) environments and managing Service Level Agreements and continuous improvement against metrics at scale

3. Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations

4. Advanced executive leadership communications experience

5. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

6. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

7. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Public Compensation

$106,995/year to $159,000/year + bonus + equity + benefits

Industry

Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affine Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].