Network Engineer – Field Support

New Era Technology; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and Wellness Reimbursement

Sunlife Group Insurance

13th month pay

Work equipment provided

Job summary

New Era Technology is seeking a Network Engineer to design, deploy, and support large-scale WAN and edge connectivity projects. You will work remotely across diverse customer environments, guiding field technicians during installations and troubleshooting, with a focus on SD-WAN platforms such as Cisco Catalyst and Meraki.

You will coordinate across multi-site networks, manage priorities, and ensure security and SLA adherence while leveraging experiences in LTE/5G and satellite connectivity to

Qualifications

• 4-7+ years of hands-on data networking or network engineering experience on large-scale deployments.
• Strong hands-on with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
• Experience with Microsoft-based desktops and mobile devices.
• Strong experience with Cisco Meraki MX, MS, MR platforms.
• Experience with Cradlepoint NetCloud ecosystem.
• Solid understanding of routing protocols (OSPF/BGP), TCP/IP, VPNs and security fundamentals.
• Experience supporting distributed environments and remote site connectivity.
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong troubleshooting, analytical and problem-solving skills in high-pressure environments.
• Ability to communicate technical guidance clearly to field technicians and non-technical stakeholders.
• Proven ability to manage multiple priorities across customer environments.
• Excellent communication and documentation abilities.
• Experience with Starlink satellite connectivity is advantageous.
• Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.
• Experience with multi-carrier cellular deployments and failover design is advantageous.
• Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous.

Responsibilities

• Deploy, configure, and support Cisco Catalyst SD-WAN solutions (vManage, vEdge/cEdge).
• Configure and maintain Cisco Meraki environments across MX, MS, MR platforms.
• Implement and support Cradlepoint routers using NetCloud Manager.
• Integrate LTE/5G and satellite connectivity into enterprise network designs.
• Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting.
• Assist with validation, turn-ups, and issue resolution during live deployments.
• Support multiple customer networks concurrently with strong prioritization and communication.
• Ensure adherence to customer-specific standards, SLAs, and security requirements.

Skills

Networking experience

Cisco Catalyst SD-WAN

Cisco Meraki

Cradlepoint NetCloud

Routing protocols (OSPF/BGP)

TCP/IP and VPNs

Remote site support

Troubleshooting

Communication skills

Multitasking

Satellite connectivity

Fortinet SD-WAN

Certifications (CCNA/CCNP/CMNA/CMNO/Cr

Tools

vManage

NetCloud Manager

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role

The Network Engineer will support and manage multiple customer networks across diverse environments. The role is responsible for deploying, configuring, and maintaining modern WAN and edge connectivity solutions, including Cisco Catalyst SD-WAN, Cisco Meraki, and Cradlepoint NetCloud platforms.

This role works in a fast-paced, customer-facing environment, providing direct engineering support and remote guidance to field technicians during onsite installations, cutovers, and troubleshooting.

The following include but may not be limited to the responsibilities of the Network Engineer:

• Deploy, configure, and support Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge.
• Configure and maintain Cisco Meraki environments across MX, MS, and MR platforms.
• Implement and support Cradlepoint routers using NetCloud Manager.
• Integrate LTE/5G and satellite connectivity into enterprise network designs.
• Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting.
• Assist with validation, turn-ups, and issue resolution during live deployments.
• Support multiple customer networks simultaneously with strong prioritization and communication.
• Ensure adherence to customer-specific standards, SLAs, and security requirements.

Work Set-up / Work Schedule

• Remote
• Monday – Friday, 2:00 pm - 11:00 pm ET (US)

Who we are looking for

Successful candidate must possess:

• 4-7+ years of hands-on data networking or network engineering experience in the capacity of large-scale projects or national or international deployments.
• Strong hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
• Experience with Microsoft based desktop and laptop computers, as well as mobile device experience (smart phones, tablet pc, etc.).
• Strong experience with Cisco Meraki MX, MS, and MR platforms.
• Experience with the Cradlepoint NetCloud ecosystem.
• Solid understanding of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security fundamentals.
• Experience supporting distributed environments and remote site connectivity.
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong troubleshooting, analytical, and problem-solving skills in high-pressure environments.
• Ability to clearly communicate technical guidance to field technicians and non-technical stakeholders.
• Proven ability to manage multiple priorities across customer environments.
• Excellent communication and documentation abilities.
• Experience with Starlink deployment and satellite connectivity is advantageous.
• Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.
• Experience with multi-carrier cellular deployments and failover design is advantageous.
• Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous.

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

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We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [e-mail].