Network Engineer

TechDigital Group; Houston (TX); Sur place; USD 65 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a skilled network engineer to design and support comprehensive network solutions. This role involves hands-on experience with F5 Load Balancers, enhancing network systems, and ensuring alignment with business objectives. You will work closely with global customers to implement complex networks, ensuring a positive customer experience and adherence to quality standards. Join a dynamic team where your expertise will contribute to innovative solutions and service improvements, making a significant impact in the field of network architecture and security.

Qualifications

• Hands-on experience with F5 Load Balancers and network management solutions.
• Ability to evaluate and enhance network and security systems.

Responsabilités

• Ensure adherence to quality standards and regulatory requirements.
• Provide L3 level support and manage incidents and problems.
• Participate in service improvement proposals and training.

Connaissances

F5 Load Balancers

Network Management

LAN/WAN/Wireless Security Solutions

Network Switches

Routers

Internet Firewall Services

VPN

Incident Management

Problem Management

Description du poste

Hands-on experience in configuring and supporting F5 Load balancers. Develop and support comprehensive network LAN, WAN, wireless and security solutions that meet requirements and integrate into the overall Client Enterprise network and security architecture. Evaluate current network and security systems to propose and implement network system enhancements on Network Switches, Routers, Internet Firewall Services, VPN and other Network Management devices - Defines, designs and implements network and security solutions. Create and maintain standard builds/templates and apply advanced network and security engineering and architecture knowledge on complex and diverse problems. Participate in IT network infrastructure project design, reviews and ensure network architecture goals and requirements are met and aligned with business objectives. Work with global customers / service providers to design and implement large complex networks.

Responsibilities:

1. To adhere to quality standards, regulatory requirements and company policies.
2. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
3. To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
4. To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
5. To provide support for on call escalations / L3 level support and doing incident & problem management.
6. Work on value adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.