Network Engineer

APM Terminals NAM US; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Annual Bonus

Regional experience across Americas

Job summary

Maersk's APM Terminals unit seeks a Network Engineer for our Charlotte, NC office to provide reliable local IT support and contribute to regional networking across the Americas. You will maintain network topology, manage LAN/WAN, VPN, and security configurations while collaborating with global IT teams.

Requirements include 3–5 years of enterprise network experience, Cisco/Firepower/ Fortinet expertise, and familiarity with monitoring tools like SolarWinds or Wireshark.

Qualifications

• 3–5 years of hands-on enterprise network support or network engineering experience.
• Knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, routing, switching, Wi‑Fi, VPN, NAT, and cabling.
• Experience with Cisco or comparable enterprise networking platforms and firewall technologies.
• Experience with monitoring/diagnostic tools such as SolarWinds, Zabbix, Wireshark.
• Experience with Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune.
• Strong English communication; Spanish a plus for collaboration across the Americas.
• Bachelor’s degree in IT/CS/Engineering or equivalent experience.

Responsibilities

• Maintain network topology diagrams, IP address management records, circuit information, device inventories, VLAN documentation, and monitoring coverage.
• Support LAN, WAN, Wi‑Fi, VPN, switching, firewall, and connectivity services in Charlotte and regional locations.
• Troubleshoot network incidents using monitoring tools, logs, packet captures, and escalation to regional/global teams.
• Manage ServiceNow incidents and requests within SLAs and prepare standard changes per ITIL practices.
• Provide Level 1 and Level 2 local IT support, including endpoint connectivity and Microsoft 365 access.
• Execute firmware upgrades, vulnerability remediation, maintenance, and configuration changes with validation/rollback procedures.
• Support office and terminal projects, including site surveys, circuit activation, wireless coverage, cabling, testing, and documentation.

Skills

Enterprise network support

LAN/WAN/VPN/VLANs

Cisco networking

Firewall technologies

Network monitoring tools

English communication

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Cisco IOS devices

Firewall platforms (Firepower/ Fortinet/ Check Point)

SolarWinds

Wireshark

AD/Entra ID/Microsoft 365

Job description

APM Terminals APM Terminals (APMT), a maritime terminal operator and core business unit of Maersk, operates one of the world’s most comprehensive port networks, which is uniquely positioned to help both shipping line- and landside customers grow their business and achieve better supply chain efficiency, flexibility and dependability to compete and win in world markets. The APMT team of 23,000 industry professionals across 42 countries and spanning five continents, is focused on providing customers with the most advanced terminal technology, equipment and operations in the industry across a network of +75 ports. In 2023, APM Terminals generated revenues 3.8 billion USD and carried out 40 million TEUs.

About the role

We are looking for a Network Engineer to provide reliable network and local IT support for our Charlotte office while contributing to network engineering activities across the Americas. You will support business-critical connectivity, resolve technical incidents, maintain accurate network documentation, and assist with approved changes and regional projects. Reporting to the Head of IT / Office of the RCIO, you will collaborate with local users, operational teams, regional and global IT colleagues, telecommunications providers, and technology vendors. This is an opportunity to combine hands‑on local support with broader regional exposure, helping maintain secure, available, and well‑documented technology environments.

Key Responsibilities

• Maintain network topology diagrams, IP address management records, circuit information, device inventories, VLAN documentation, and monitoring coverage.
• Support LAN, WAN, Wi-Fi, VPN, switching, firewall, and connectivity services in Charlotte and assigned regional locations.
• Troubleshoot network incidents using monitoring tools, logs, packet captures, and structured escalation to regional or global engineering teams.
• Manage ServiceNow incidents and requests within agreed SLAs and prepare standard changes in accordance with ITIL change‑management practices.
• Provide Level 1 and Level 2 local IT support, including endpoint connectivity, Microsoft 365 access, meeting‑room technology, printing, mobility, and executive support.
• Execute approved firmware upgrades, vulnerability remediation, maintenance activities, and configuration changes using documented validation and rollback procedures.
• Support office and terminal projects, including site surveys, circuit activation, wireless coverage, structured cabling, testing, commissioning, and technical documentation.

Who we are looking for

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.

• Bring 3 to 5 years of hands‑on enterprise network support or network engineering experience, including switching, wireless, WAN, VPN, and incident troubleshooting.
• Demonstrate working knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, routing, switching, Wi-Fi, VPN, NAT, and structured cabling.
• Apply practical experience with Cisco or comparable enterprise networking platforms and firewall technologies such as Firepower, Check Point, or Fortinet.
• Use monitoring and diagnostic tools such as SolarWinds, Zabbix, Wireshark, or comparable platforms.
• Support Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune, and endpoint connectivity.
• Communicate professionally in English. Spanish and English bilingual capability is strongly preferred for collaboration across the Americas.
• Bring a strong continuous improvement mindset, with disciplined documentation, cybersecurity awareness, customer focus, and structured problem‑solving skills.
• A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred, although equivalent technical experience will be considered.
• Cisco CCNA, CompTIA Network+ or Security+, ITIL Foundation, and related vendor certifications are advantageous but not required.

What we offer

• Receive an annual salary of USD $90,000 to $110,000.
• Access medical insurance and a 401(k) benefit.
• Annual Bonus.
• Build regional experience by supporting offices, terminals, and technology projects across the Americas.
• Develop your technical capabilities through collaboration with local, regional, and global teams and participation in the NEXUS Networking Center of Excellence.

Additional details

• Job type: Permanent, full-time
• Location: Charlotte, North Carolina
• Work arrangement: On-site
• Travel: Occasional travel within the Americas
• Salary: USD $90,000 to $110,000 annually
• Work authorization: Candidates must be authorized to work in the United States. Relocation assistance is not available. The stated salary range represents the anticipated base salary for this position. The final offer may vary based on relevant experience, qualifications, skills, internal equity, and other job‑related factors.

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About APM Terminals

At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace. APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!