Network Engagement Representative

Intermountain Health; Murray (UT); Hybrid; USD 39,000 - 61,000; Full time

Job summary

Intermountain Health is seeking a strategic role to develop and manage member-focused health insurance networks by partnering with hospital and clinic administrations, Intermountain Medical Group and affiliated practitioners. The position is mostly remote with required in-person meetings in northern Utah.

The role emphasizes building trusted relationships, analyzing provider networks, and educating physician offices on trends and value-based care.

Qualifications

• Bachelor's degree in Health Care Administration or business-related field or two years of health care experience.
• Two years of experience working with health care providers in a professional sales or service position.
• Intermediate working knowledge of word processing and spreadsheet programs.

Responsibilities

• Establishes and maintains strategic business relationships with providers and administrators with a focus on member needs.
• Acts as a strategic partner with provider offices to build and manage relationships.
• Researches and prepares information related to provider network participation requests and reviews provider eligibility and network status.

Skills

Communication

Computer literacy

Leadership

Time management

Word processing

Spreadsheets

Prioritization

Initiative

Collaboration

Teamwork

Professional etiquette

Education

Bachelor's degree in Health Care Administration

Two years healthcare experience

Job description

Job Description:

Strategically develop and manage highly aligned member focused health insurance networks by partnering with hospital and clinic administrations, Intermountain Medical Group and affiliated practitioners; demonstrating sound business decisions; and developing relationships of trust.

This position is mostly remote, but the candidate needs to be located in the northern half of Utah for any in-person meetings, events, or clinic visits that they will be responsible for.

Essential Functions

Establishes and maintains strategic business relationships with providers and administrators with a focus on member needs, specifically access and affordability. Acts as a strategic partner with provider offices and the organization to help build and manage aligned relationships and provides strategic input and network recommendations to Directors and Executive level leadership.

Researches and prepares information related to provider network participation requests and participates in the review process to determine provider eligibility and network status.

Provides education to physician offices regarding such things as industry and market trends, strategic direction and value-based health care and other products. Review reports, Dashboards, Provider Insights and other information relevant to their practices. Uses in-depth understanding of fee schedule methodology, service agreements, and credentialing processes to effectively educate providers and staff.

Carefully documents provider interactions, issues, concerns and other pertinent information in appropriate department systems for review, historical perspective and continuity.

Anticipates and recognizes issues and is proactive in problem resolution. May oversee the problem-solving process.

Works closely with departmental operations, contracting and compliance teams to effectively develop and manage internal relationships and contracting processes. Works with other organizational departments and teams to coordinate strategic programs, initiatives and other member centric programs.

Skills

• Excellent written and verbal communication skills
• Computer literacy
• Leadership
• Time Management
• Word Processing
• General knowledge of spreadsheets
• Prioritization
• Initiative
• Collaboration
• Teamwork
• Professional Etiquette

Minimum Qualifications

• Bachelor's degree in Health Care Administration or business related field or two years of health care experience. Degree must be obtained through an accredited institution. Education is verified.
• Two years of experience working with health care providers in a professional sales or service position.
• Intermediate working knowledge of word processing and spreadsheet programs.
• Demonstrated history or working independently and executing organizational goals with minimal oversight.

Preferred Qualifications

• Ability to think and communicate strategically on various health care related topics.
• Demonstrated ability to build effective strategic business relationships.
• Demonstrated ability to make sound business decisions and strategic suggestions.
• Demonstrated proactive initiative.
• Excellent communication and presentation skills.
• Demonstrated effective interpersonal and problem resolution skills.
• Clinical or health insurance experience.
• Demonstrated ability to work well in a team setting. i.e. assisting team in reaching team goals, taking on additional workloads when necessary to support the team and constructively coaching in a positive manner.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity, hearing, speaking, seeing.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location

SelectHealth - Murray

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.06 - $44.20

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.