Network Datacenter Analyst

Infosys Limited; Sacramento (CA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

401(k) plan

Job summary

Infosys Limited is seeking a Network Datacenter Hand and Feet Analyst based in Sacramento, CA. This position entails close collaboration with engineers and managing various datacenter operations effectively.

Candidates will need a high school diploma and up to 1 year of IT experience. Responsibilities include installing IT devices, conducting audits, troubleshooting issues, and providing emergency coverage. The role favors candidates available for flexible shifts. Benefits include health insurance and a 401(k) plan.

Qualifications

• At least 0-1 years of Information Technology experience.
• Experience with Hands and feed support for Data Center operations is a plus.
• Candidates must be available to work onsite on a rotating shift schedule.

Responsibilities

• Install IT devices, configure settings, and perform tests in the data center.
• Conduct IT/DC Track audits and provide on-call and emergency coverage.
• Troubleshoot cables and replace hardware parts as needed.

Skills

Hands and feed support for Data Center operations

Communication skills

Analytical skills

Education

High School Diploma/GED

Job description

Technology|Infrastructure-DataCenter|IT Operations

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

149927BR

Salary min

40000

Salary max

43000

Infosys is seeking a Network Datacenter Hand and Feet Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications

• High School Diploma/GED or equivalent educational qualification.
• This position is based in Sacramento, CA. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• At least 0-1 years of Information Technology experience.
• Experience with Hands and feed support for Data Center operations is a plus.
• Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed.
• Candidates must be available to work on a rotating shift schedule to provide support at Datacenter.
  Shift 1 06:00–15:00 PST
  Shift 2 14:00–23:00 PST
  Shift 3 22:00–07:00 PST
• Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Benefits

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.