Network Architect

Visium Resources, Inc.; Sanford (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Visium Resources, Inc. is seeking a Network Architect for an on-site contract-to-direct role in Sanford, FL.

The selected candidate will design, engineer, and coordinate IT architecture with emphasis on network, wireless, security, and video technologies, serving as a technical expert and escalation point. Responsibilities include implementing network protocols, performing daily configuration and monitoring, managing projects, and ensuring excellent customer service while maintaining sound

Qualifications

• Bachelor's Degree in an associated field and five (5) years' experience in IT systems analysis and design.
• Cisco CCNA preferred.
• Experience with Cisco networking and voice systems is a plus.

Responsibilities

• Design, engineer, and coordinate network protocols, switches, and SolarWinds.
• Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
• Serve as a project manager on Information Technology projects, ensuring resources are used effectively to support customer needs.
• Provide technical and professional support, guidance, and training to other IT teams.
• Maintain a proactive role in understanding and evaluating emerging technologies and matching them with needs of the organization.
• Lead, facilitate, and/or participate in IT-related projects as directed.
• Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance with SLAs.

Skills

Network troubleshooting

Customer service

Project management

Documentation

Asset management

Education

Bachelor's Degree in Information Technology or related field

Tools

Cisco Catalyst Center

SolarWinds

ServiceNow

Cisco Webex

Job description

Job Description

Job Description

Introduction:

Visium Resources has been asked to identify qualified candidates for this Network Architect position. This position is a contract to direct hire opportunity which is expected to be on-site in Sanford, FL.

JOB ID: 11928

Summary:

The selected Network Architect will be responsible for designing, engineering, and coordinating the implementation of all aspects of Information Technology systems architecture, with an emphasis on network, wireless, voice, security, and video technology. Serves as a technical expert and escalation point for other Information Technology teams. The position is responsible for taking customer requests for technology services and repairs and accurately documenting, prioritizing, supporting, or escalating them to the correct IT resources. Provides support for firewalls and other network topology. Participates in device management, asset tracking, and support for Cisco Catalyst Center. Focuses on providing excellent customer service, building strong relationships, ensuring a sound network environment, and using best practices to maintain network health and deliver exceptional results.

Job Description:

• Design, engineer, and coordinate the integration of network protocols, network switches, and network, voice, wireless, security, and SolarWinds.
• Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
• Serve as a project manager on Information Technology projects, ensuring resources are used effectively to support customer needs.
• Provide technical and professional support, guidance, and training to other Information Technology teams.
• Maintain a proactive role in understanding and evaluating emerging technologies and matching them with needs of the organization.
• Serve as a liaison on special projects, including assisting other departments with equipment configuration, installation, and interoperability.
• Perform ongoing system and process monitoring to realize efficiencies and improve architectural design, planning, and implementation.
• Effectively prioritize and manage multiple incidents and requests as assigned. Answer, evaluate, and prioritize incoming telephone, work order, e-mail, and in-person requests from users experiencing technology-related issues.
• Provide authorized network access privileges to the appropriate staff.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record-keeping and posterity.
• Develop and maintain installation, operations, and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, software, operating system, and firmware.
• Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance with SLAs. Must be familiar with industry-standard ticketing systems.
• Advise management on situations that may require additional support or escalation.
• Communicate request and incident status to customers while consistently providing excellent customer service.
• Provide technical support after normal business hours as necessary.
• Maintain accurate inventory, asset information, and various other asset records in accordance with department policy and procedures.
• Lead, facilitate, and/or participate in IT-related projects as directed.

Requirements:

• Cisco Catalyst Center
• SolarWinds or similar network monitoring tool
• ServiceNow (or other ticketing system experience)
• Documentation, Equipment Inventory, & Records Management (Knowledgebase Contribution)
• Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
• Cisco switches, routers, wireless equipment
• Firewall experience is a bonus
• Network troubleshooting
• OSPF, BGP, Multicast
• Call manager and unity system administration (OS level)
• Cisco Webex

NOTE:

In an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications:

• Bachelor's Degree in an associated field and five (5) years' experience in Information Technology systems analysis and design. Preference will be given to candidates with experience and/or certifications in Cisco networking and voice, Check Point and Palo Alto Firewalls, server/storage, Microsoft environments, and project management.
• Cisco CCNA preferred.

Additional Requirements:

• Extensive knowledge of Information Technology system design, analysis, and operation.
• Extensive knowledge of the operating characteristics, capabilities, limitations, and interoperability of data, voice, wireless, security, server, application, and storage networks.
• Experience with methods, tools, and techniques used for diverse IT Support in multi-platform networked environments.
• Experience managing multi-team IT projects affecting the public, county staff, and elected officials.
• In-depth experience with the capabilities, configuration, and management of Cisco switches, routers, and wireless equipment in a wide area network environment.
• Ability to evaluate, diagnose, and develop solutions to potential and real operational and system deficiencies to ensure continued and uninterrupted service to system users.
• Ability to recognize, diagnose, and correct Information Technology networking problems and recommend solutions to improve efficiency. Ability to communicate effectively with other team members, customers, citizens, executive leadership, and elected officials.
• Ability to evaluate situations and exercise sound judgment in decision‑making.
• Ability to work independently, maintain accurate, detailed records, and organize and assemble data to produce the desired output.
• Ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• Must learn new concepts quickly and resolve complex technical problems effectively.
• Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.

Visium Resources is an award‑winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract‑to‑hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Company Description

Visium Resources is an award‑winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract‑to‑hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Company Description

Visium Resources is an award‑winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract‑to‑hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.