Network and Infrastructure Engineer

Harvard Medical School; Massachusetts; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off including parental leave

Medical, dental, and vision coverage starting on day one

Retirement plans with university contributions

Professional development opportunities

Commuter benefits and discounts

Job summary

Harvard Medical School seeks a Network and Infrastructure Engineer responsible for designing and maintaining networked IT infrastructure to support educational and research activities. The role emphasizes security, collaboration with internal and external stakeholders, and ensuring compliance with university standards.

The ideal candidate has a strong background in networking concepts, problem-solving abilities, and a commitment to operational excellence in a higher education setting.

Qualifications

• Minimum two years of relevant work experience.
• Knowledge of IT infrastructure systems in higher education.
• Ability to manage multiple priorities.

Responsibilities

• Build and configure IT infrastructure for SEAS.
• Maintain and support IT infrastructure adhering to standards.
• Consult with stakeholders to design AV solutions.

Skills

Networking concepts such as routing

Firewalls

DNS/DHCP

VPN

Analytical skills

Troubleshooting skills

Communication skills

Collaboration

Service mindset

Operational excellence

Education

At least two years post-secondary education or relevant experience

Tools

Monitoring and diagnostic tools

Crestron XiO

Dante Domain Manager

LogicMonitor

Job description

Job Summary

The School of Engineering and Applied Sciences (SEAS) is seeking a Network and Infrastructure Engineer responsible for the design, implementation, and ongoing support of school‑level network and related IT infrastructure in support of teaching, research, and administrative activities. This role provides critical oversight and technical expertise for campus‑wide networked AV infrastructure and design of faculty lab networks, and participates fully in building and configuring network and infrastructure components; maintaining and troubleshooting complex issues; and monitoring critical systems to identify, analyze, and address performance and security problems and security events. The position focuses on implementing secure infrastructure solutions, performing and contributing to risk and vulnerability assessments, and driving remediation efforts to protect systems and data. The incumbent serves as a trusted advisor to school administrative and research stakeholders, consulting on and implementing infrastructure best practices ensuring alignment with Harvard University IT technical standards, policies, and information security requirements.

Job‑Specific Responsibilities

• Participate fully in the build, configuration and documentation of IT infrastructure. Provide specialized stewardship on campus AV networking and faculty lab network architecture.
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives, including server room operations such as provisioning of rack space, installing server equipment, and coordinating network setup for faculty servers.
• Analyze and report on performance metrics.
• Oversee SEAS use of infrastructure monitoring and management platforms such as Crestron XiO, Dante Domain Manager, and university tools such as LogicMonitor.
• Implement and support robust and secure IT solutions.
• Maintain awareness of emerging threats and trends within Information Security.
• Operate with a security mindset and partner with the School Information Security Officer to evaluate and mitigate risks of software and SaaS, along with AV tools; may perform or contribute to risk assessments.
• Review or perform procedures necessary to ensure the safety of information and protect systems from intentional or inadvertent access, modification, disruption or destruction.
• Act as a trusted advisor to members of the SEAS community.
• Consult with internal and external stakeholders—ensuring effective collaboration with SEAS AV Services and Facilities, HUIT, other Harvard units, and vendors—to design Network IT and AV solutions that meet the needs of the SEAS community.
• Abide by and follow Harvard University IT technical standards, policies and Code of Conduct.

Working Conditions

SEAS campus spans across both Cambridge and Allston, MA. Occasionally required to work outside of normal business hours and may be called during off‑hours to address critical infrastructure needs.

Physical Requirements

The individual may need to carry up to 20 pounds unassisted and lift items weighing up to 50 pounds with assistance; standing and sitting for considerable lengths of time might also be required.

Basic Qualifications

• Minimum of two years’ post‑secondary education or relevant work experience.

Additional Qualifications and Skills

• Knowledge of configuration, maintenance and support of IT infrastructure systems within a higher education environment.
• Demonstrated ability to work independently and collaboratively across teams while managing multiple, competing priorities.
• Ability to use discretion and judgment in evaluating problems, communicating recommendations, and escalating issues via established support channels.
• Experience with device and network monitoring and diagnostic tools.
• Proficiency in networking concepts such as routing, firewalls, DNS/DHCP, VPN.
• Familiarity with information security principles, relevant tools and standards.
• Team performance skills, service mindset and the ability to act as a trusted advisor.
• Excellent analytical, troubleshooting and problem‑solving skills.
• Effective written and verbal communication; ability to collaborate with cross‑functional technical teams.
• Commitment to operational excellence, service reliability, documentation and continuous improvement.
• Knowledge of Microsoft Office Suite and Google Workspace.

Certificates and Licenses

• Completion of Harvard IT Academy foundational course (or external equivalent) preferred.
• Cisco Certified Network Associate (CCNA) or similar preferred.

Additional Information

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre‑Employment Screening: Identity and Education
• Other Information:
  • Applicants should submit a cover letter and resume to be considered for this position.

Work Format Details

This position has been determined by school or unit leaders that some duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard‑registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. The corresponding salary range and related information can be viewed on Harvard’s salary ranges.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non‑Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university’s non‑discrimination policy. Harvard’s equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.