Network Analyst II

Texas A&M University - Texarkana; Texarkana (TX); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Vacation time off

Sick leave

Job summary

Texas A&M University - Texarkana is seeking a Network Analyst II to manage and support the university's enterprise network, including wired and wireless infrastructure, firewalls, and security. The role focuses on troubleshooting, deployment, lifecycle maintenance, and collaboration with campus partners across IT and external vendors.

The position emphasizes ITIL processes, incident response, and compliance with TAMU standards.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Three years of related experience.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of troubleshooting and problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and ITIL.

Responsibilities

• Monitor the availability, performance, capacity, and health of the University’s enterprise network infrastructure.
• Analyze, troubleshoot, track, and resolve enterprise network issues involving wired, wireless, and telecommunications systems.
• Configure, deploy, maintain, and troubleshoot enterprise switches, wireless APs and controllers, firewalls, and other network & telecommunication appliances.
• Support routing, switching, VLANs, IP addressing, DNS, DHCP, network segmentation, and related network services.
• Perform network configuration changes, equipment replacements, firmware and software upgrades, and lifecycle maintenance.
• Support infrastructure projects involving network expansion, modernization, and technology refresh initiatives.
• Maintain accurate network configurations, inventories, topology diagrams, IP address information, and operational documentation.
• Provide Tier II support and assist with Tier III escalation activities.
• Assist with vulnerability management activities including scanning, remediation tracking, patch verification, and reporting.
• Monitor network security alerts and events and investigate suspected unauthorized devices, abnormal network activity, and network-related security incidents.
• Assist with security incident response, investigation, containment, recovery, and documentation efforts.
• Collaborates with TAMUS Cybersecurity Shared Services to implement security controls, policies, standards, and best practices.
• Assist with compliance initiatives related to Texas A&M System standards, State of Texas requirements, cybersecurity audits, and risk assessments.
• Works with campus departments to identify technology requirements and recommend appropriate infrastructure and security solutions.
• Assists project leaders with planning, implementation, testing, and deployment activities.
• Participates in technology evaluations, proof-of-concept testing, and integration efforts.
• Provides technical consultation and support to faculty, staff, students, and external partners.
• Collaborates with vendors and service providers to resolve technical issues and support project initiatives.

Skills

Troubleshooting and problem-solving

Verbal and written communication

Project management awareness

ITIL knowledge

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Cisco

Palo Alto Networks

Ruckus networking

Job description

Job Title: Network Analyst II Agency Texas A&M University - Texarkana Department Division Of Technology And Distance Education

Proposed Minimum Salary$5,083.33 monthly

Job LocationTexarkana, Texas

Job TypeStaff

Under general direction, perform complex network administration, troubleshooting, analysis, research, implementation, and problem resolution in support of the University’s enterprise network infrastructure.

The Network Analyst II supports the operation, configuration, maintenance, monitoring, and security of campus wired and wireless networks, firewalls, telecommunications connectivity, and related network infrastructure.

The position serves as a technical resource for network operations and infrastructure projects, including network troubleshooting, equipment deployment and replacement, wireless connectivity, network segmentation, firewall administration, performance monitoring, documentation, and lifecycle management.

The position works collaboratively with other Information Technology staff, campus departments, vendors, and Texas A&M University System resources to maintain the availability, reliability, performance, and security of institutional network services.

Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position.

Network Operations & Administration

• Monitors the availability, performance, capacity, and health of the University’s enterprise network infrastructure.
• Analyzes, troubleshoots, tracks, and resolves enterprise network issues involving wired, wireless, and telecommunications systems.
• Configures, deploys, maintains, and troubleshoots enterprise switches, wireless access points and controllers, firewalls, and other network & telecommunication appliances.
• Supports network routing, switching, VLANs, IP addressing, DNS, DHCP, network segmentation, and related network services.
• Performs network configuration changes, equipment replacements, firmware and software upgrades, and lifecycle maintenance.
• Supports infrastructure projects involving network expansion, modernization, and technology refresh initiatives.
• Maintains accurate network configurations, inventories, topology diagrams, IP address information, and operational documentation.
• Provides Tier II support and assists with Tier III escalation activities.

Network Security

• Assists with vulnerability management activities including scanning, remediation tracking, patch verification, and reporting.
• Monitors network security alerts and events and investigates suspected unauthorized devices, abnormal network activity, and network-related security incidents.
• Assists with security incident response, investigation, containment, recovery, and documentation efforts.
• Collaborates with TAMUS Cybersecurity Shared Services to implement security controls, policies, standards, and best practices.
• Assists with compliance initiatives related to Texas A&M System standards, State of Texas requirements, cybersecurity audits, and risk assessments.

Project Support & Customer Engagement

• Works with campus departments to identify technology requirements and recommend appropriate infrastructure and security solutions.
• Assists project leaders with planning, implementation, testing, and deployment activities.
• Participates in technology evaluations, proof-of-concept testing, and integration efforts.
• Provides technical consultation and support to faculty, staff, students, and external partners.
• Collaborates with vendors and service providers to resolve technical issues and support project initiatives.

Minimum Qualifications Bachelor’s degree in applicable field or equivalent combination of education and experience. Three years of related experience. Knowledge of word processing and spreadsheet applications. Knowledge of troubleshooting and problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency in Information Technology Interface Library (ITIL) Ability to multitask and work cooperatively with others. Effective verbal and written communication skills.

Preferred Qualifications

• Experience with Cisco, Palo Alto Networks, and Ruckus networking or security technologies.
• Certifications such as Security+, Network+, CCNA, CCNP, and Palo Alto.
• Working knowledge of TCP/IP, IPv4/IPv6, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, VPNs, and network segmentation.
• Experience maintaining network diagrams, configuration documentation, IP address information, and equipment inventories.
• Experience supporting network infrastructure projects, equipment refreshes, or building/network deployments.
• Knowledge of cybersecurity principles including vulnerability management, incident response, security monitoring, risk management, and access control.
• Knowledge of project management methodologies, IT service management practices, and Information Technology Infrastructure Library (ITIL) principles.
• Ability to manage multiple priorities and projects while maintaining attention to detail.
• Strong analytical, organizational, problem-solving, and decision-making skills.

Other Requirements Availability to respond to critical network, infrastructure, and cybersecurity incidents outside normal business hours. Participation in disaster recovery testing, cybersecurity incident response, and infrastructure maintenance activities. Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position.

Physical Requirements:

• Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to frequently move about campus facilities, including traversing stairs, navigating multiple floors, and traveling between buildings to provide on-site technical support.
• Bending and crouching around and under objects to check, adjust, maintain, install, or repair equipment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION OF PERSONNEL: This position generally does supervise employees.

BENEFITS (rules, policies, eligibility apply): From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence, A&M-Texarkana is an engaging and rewarding place to work.

Insurance: Medical$0 - $30 per month for Employee Only coverage after university contribution ($920 value)Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

• Public Service Loan Forgiveness Program
• 75% waiver of tuition and fees for full-time employees, their spouses and children

• 8+ hours of vacation paid time off every month
• 8 hours of sick leave paid time off every month
• 8 hours of paid time off for birthday leave
• 12-15 paid holidays each year

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan

Professional Development via LinkedIn Learning Employee Assistance Program On Campus Wellness Opportunities

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.