Network Analyst I

Accendra Health; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Accendra Health is seeking a Network Analyst I to support our national network infrastructure. The role focuses on routing protocols, troubleshooting, and working with Meraki switches and wireless, with added exposure to SD-WAN and Palo Alto firewalls.

The candidate will coordinate with internal clients, handle Tier-1 incidents, and participate in CAB processes under ITIL guidelines while supporting 24x7 operations across multiple locations.

Qualifications

• Experience in Tier-1 support and incident escalation.
• Coordinate with internal clients to understand network requirements.
• Familiar with ITIL change management and CAB processes.
• Willing to work 24x7 shifts.
• Proficient with ServiceNow ticketing.

Responsibilities

• Handle Tier-1 network support and RCA when issues arise.
• Coordinate with clients to understand network requirements.
• Participate in CAB meetings with offshore and onshore teams.
• Maintain ITIL-compliant change management and ticketing in SNOW.

Skills

Routing knowledge

Troubleshooting

Communication skills

ITIL procedures

Education

JNCIA certification

Tools

Meraki switches

Meraki wireless

Palo Alto firewall

Juniper devices

SNOW ITSM

Job description

3610 Accendra India

Full time

REQ_26_70417

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

Network Analyst I

At Accendra Health, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 6000+ teammates, we provide integrated technologies, products and services across the full continuum of care. Customers and their patients are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

• Having good knowledge on Routing and Switching, knows routing protocols such as OSPF, BGP.
• Hands on experience on Meraki Switches and Wireless.
• SDWAN & Wireless knowledge would be added advantage.
• Palo-Alto Firewall knowledge would be added advantage.
• JNCIA certified.
• Having good troubleshooting skills on Juniper & Meraki Network devices.

-Experience in Tier-1 support, network troubleshooting, handling escalation, Root-cause analysis (RCA) and SLA's

• Should be able to coordinate with internal clients to understand their network requirements.
• Ability to multi-task effectively, good communication and interpersonal skills.
• CAB Meeting handling with offshore, onshore & change management team for implementing changes on production & change approvals per ITIL procedures.
• Familiarity with ITSM & SNOW (Service Now) ticketing tools.
• Ready to work 24*7 shifts.

Accendra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you're interested in meaningful work with impact, explore our career opportunities from remote-friendly to hybrid and in-person roles and join us in our purpose of Bringing Care To Life.