Network Analyst Engineer

Ustechsolutions; Painted Post (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A reputable company is looking for a Network Analyst Engineer in Painted Post, New York. The successful candidate will have over 5 years of experience in supporting large networks and will be responsible for ongoing maintenance of the LAN infrastructure, liaising with vendors, and ensuring customer service excellence. Candidates should possess excellent communication skills, a relevant ICT degree, and experience with Cisco routers and switches. This opportunity treats all applicant information confidentially in line with EEO guidelines.

Qualifications

• Minimum of 5 years supporting large networks.
• Self-disciplined, self-starter, able to work with minimal guidance.
• Excellent communication and customer service skills.

Responsibilities

• Assist with ongoing maintenance and support of LAN infrastructure.
• Review designs and liaise with vendors for telecommunications services.
• Manage workflow to prioritize customer faults.

Skills

Cisco Enterprise grade routers

Network support

Communication skills

Customer service

ITIL frameworks

Education

Relevant ICT degree or Diploma

Bachelor's

Job description

A very Reputed company for more than 100 yrs in market is looking for Network Analyst Engineer

Job Description

Responsibilities

• Assist and drive ongoing maintenance and support of our global LAN network infrastructure
• Review designs, modifications, performance checks, and liaise with multiple vendors/carriers for the timely delivery of telecommunications services.
• Manage work flow to ensure sensitive customer faults are prioritized
• Oversee technical plans, specifications, procedures, standards, codes of practice, maintenance and training documentations
• Review Managed Service Partner service tickets to ensure SLAs/SLRs are delivered and met.
• Act as point of escalation to service ticket issues that are not able to meet SLA/SLR.
• Assist Managed Service Providers with IT and business interactions

Required

• Ability to configure and support Cisco Enterprise grade routers and switches
• Self-disciplined, self-starter, professional who can successfully take ownership of tasks to closure with minimum directions, guidance and oversight.
• Excellent communication and customer service skills
• A minimum of 5 years supporting large networks
• Relevant ICT degree or Diploma
• Understanding of ITIL frameworks

Qualifications

Bachlors

Additional Information

All your information will be kept confidential according to EEO guidelines.