Network Administrator III

Nih-Federal-Credit-Union; Rockville (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision, life and short

401(k) with employer match

Tuition reimbursement

Career advancement and development

Credit union membership with discounts

Job summary

NIH Federal Credit Union (NIHFCU) is seeking an experienced Network Administrator to manage Active Directory, Exchange, VMware, and the day-to-day performance of the organization’s network, voice system, and data storage in Rockville, MD. The role requires strong troubleshooting, security, and vendor coordination with on-call rotation.

You will lead Level-3 support, work with the Network Manager, and help ensure reliability for staff and members.

Qualifications

• Bachelor's degree in IT or related field, or equivalent combination with 6+ years of IT experience
• 2-4 years of experience in financial services preferred
• 6+ years of hands-on enterprise network infrastructure experience
• 2+ years deploying and administering VMware
• Experience administering Active Directory, LDAP, Exchange, and Entra ID
• Knowledge of NetBackup, Storwize SAN, and Zerto preferred
• Experience designing and troubleshooting LAN/WAN/WLAN/MAN
• Experience with NGFW, IPS/IDS preferred
• Willingness to participate in rotating on-call schedule and respond to incidents

Responsibilities

• Administer Windows Active Directory, Exchange DAG, SAN storage, and physical/virtual devices
• Monitor and tune network for performance; configure Cisco ASA, routers, switches
• Administer VMware infrastructure and plan for growth
• Support VOIP system and backup infrastructure
• Perform threat/vulnerability scanning and risk mitigation
• Create and maintain network documentation and disaster recovery plans
• Provide Level 3 support and vendor coordination
• Communicate effectively with all organizational levels
• Assist in project planning and cross-department coordination
• Maintain security rights per IT policies

Skills

Strong communication

Team collaboration

Problem solving

Analytical thinking

Documentation

On-call readiness

Education

Bachelor's degree in IT or related field

Tools

VMware vSphere

Microsoft Active Directory

Microsoft Exchange

Entra ID

Cisco ASA

Cisco switches/routers

NetBackup

Storwize SAN

Zerto

Job description

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

Candidates must be authorized to work in the United States without employer sponsorship. This position is not eligible for visa sponsorship or transfer of visa sponsorship. Must be available to participate in an on-call support rotation and respond to critical IT issues as required.

At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these:

Benefit Package for all Full time employees includes health, dental, vision, life and disability insurance benefits

401(K) with Employer Match

Tuition Reimbursement

Career Advancement and Development

Credit Union Membership with discounted services and products

GENERAL SUMMARY

Responsible for the administration and management of Active Directory, Microsoft Exchange, VMware infrastructure, and the day-to-day performance and availability of the organization’s network, voice system, and data storage. Monitors network through proficiency with network monitoring tools and CISCO firewall, routers, and switches. Provides senior leadership of the network staff as a Level-3 resource, and works with management to ensure the infrastructure supports the Credit Union’s staff and members. Effectively communicate with vendors and management in providing recommendations for improving network performance and cyber-security requirements. Works directly with the Network Manager.

MAJOR DUTIES & RESPONSIBILITIES

• Administration and maintenance of Windows Active Directory, Exchange DAG cluster, SAN data storage, and all physical and virtual devices.
• Responsible for monitoring and tuning the network for optimal performance, troubleshooting issues, and configuring the Cisco ASA firewall, and Cisco switches and routers.
• Administer VMWare infrastructure, planning for increased stability, performance and growth.
• Administer and support Interactive Intelligence VOIP system.
• Manage and monitor backup system.
• Performs threat and vulnerability scanning, monitoring and management to ensure risks have been minimized and/ or mitigated.
• Responsible for creating and maintaining thorough documentation concerning network addresses, physical architecture and layout, and network/server configurations where necessary.
• Responsible for maintaining Disaster Recovery and Business Continuity Plan and performing test.
• Provides level 3 support and works with vendors to coordinate issue resolution.
• Good communication and writing skills with the ability to communicate with all levels.
• Work with 3rd party vendors to resolve network connectivity and communication-related problems as needed.
• Assist in the implementation of project plans for all network projects and facilitate project implementations on a timely basis. Work with other departments to accomplish projects and tasks.
• Is able to work independently on broad assignments and capable of making decisions both involving projects as well as ongoing troubleshooting.
• Maintain security rights and directory structure as outlined by IT policies and procedures.
• Perform daily monitoring of the critical systems in order to prevent major system failures. This includes checking event logs, system resource availability, application logs, and any future performance logs.
• Ensures that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA), GLBA, NCUA, FFIEC, NIST, and CIS.
• Attends all BSA training or completes and passes all online BSA training tests as applicable, and according to BSA Policy requirements.
• Perform other related work as assigned and initiative using available resources to achieve established goals.

EDUCATION & EXPERIENCE

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and a minimum of six (6) years of relevant IT experience in a production environment will be considered.
• Two (2) to four (4) years of experience within the financial services industry, preferably with a bank, credit union, or other regulated financial institution.
• Six (6) or more years of hands-on experience supporting enterprise network infrastructure, including routing and switching technologies.
• Two (2) or more years of experience deploying and administering VMware technologies, including ESXi, vCloud, and Horizon View (VDI).
• Experience administering Microsoft Active Directory, LDAP, Microsoft Exchange, and Microsoft Entra ID.
• Knowledge of Cohesity NetBackup, IBM Storwize SAN, and Zerto disaster recovery and backup solutions is preferred.
• Demonstrated expertise in the design, implementation, maintenance, and troubleshooting of LAN, WAN, WLAN, and MAN environments.
• Hands-on experience configuring and supporting Cisco networking equipment, including routers and switches.
• Experience managing and maintaining Next-Generation Firewalls (NGFW), Intrusion Prevention Systems (IPS), and Intrusion Detection Systems (IDS) preferred.
• Strong understanding of network security and connectivity technologies, including:
  • Access Control Lists (ACLs)
  • TCP/IP
  • VLANs
  • VRFs
  • Port Security
  • IP Multicast
  • Routing and Switching Protocols
• Ability to analyze, troubleshoot, and resolve complex network, infrastructure, and system-related issues.
• Participate in a rotating on-call support schedule and provide timely response to critical IT incidents, system outages, and service disruptions outside normal business hours, including evenings, weekends, and holidays.

Preferred Certifications

• CompTIA Network+
• CompTIA Security+
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE) or equivalent Microsoft certification

* Salary range: $80,104-100,130; FSLA Classification: Exempt.

*Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate’s applicable work and educational experience, the candidate’s certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer.

*NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.