Network Administrator III

NIH Federal Credit Union; Rockville (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Benefit Package for all Full time

401(K) with Employer Match

Tuition Reimbursement

Career Advancement and Development

Job summary

NIHFCU is seeking a senior IT Infrastructure professional to administer and support Microsoft 365/Azure services, Active Directory, and collaboration tools across the organization. You will manage network infrastructure, storage, and disaster recovery, while providing Level 3 support and guidance to the Network team.

The role requires on-call availability and collaboration with vendors to implement new technologies, ensuring security, performance, and regulatory compliance for NIHFCU's IT

Qualifications

• Bachelor’s degree or six years IT production experience.
• Six or more years IT production environment experience.
• Two to four years of experience in financial services industry preferred.
• Six plus years in routing and switching in an enterprise environment.
• Experience with LAN/WAN connectivity design, provisioning, and troubleshooting.
• Familiarity with ACLs, TCP/IP, VLAN, VRF, IP multicast, and related topics.
• Industry certifications like Network+, Security+, VMware VCP, CCNA, MCSE are a plus.
• Hands-on experience with Cisco routers and switches and with Next Gen Firewall/IPS management.
• Experience with Microsoft Active Directory, LDAP, Exchange, and Entra ID.
• On-call support rotation and after-hours incident response.

Responsibilities

• Administer and support Microsoft 365, Entra ID and Azure, AD, Exchange Online, SharePoint Online, OneDrive, Teams and related services.
• Manage user licensing, mail and collaboration services, and security configurations.
• Monitor and troubleshoot networking infrastructure including Cisco devices.
• Oversee servers, virtualization, data storage, and infrastructure lifecycle requirements.
• Manage backup and disaster recovery planning, testing and execution.
• Support voice and communication systems.
• Monitor health and performance of critical infrastructure and cloud services.
• Provide Level 3 technical support for complex issues.
• Secure endpoints and mobile devices with Microsoft Intune and related tools.
• Contribute to vulnerability management and security monitoring; document procedures.
• Create and maintain technical documentation for architecture and configurations.
• Coordinate with vendors for changes, implementations, and connectivity issues.
• Lead infrastructure and Microsoft 365 projects, migrations, and integrations.
• Work independently on complex assignments and mentor junior team members.
• Stay updated on Microsoft 365/Azure, networking, and security technologies.
• Provide guidance within the Network team and ensure regulatory compliance.
• Attend required compliance training and complete assessments.
• Participate in on-call rotations and after-hours support as needed.

Skills

LAN/WAN connectivity

ACLs, TCP/IP

Security best practices

On-call problem solving

Leadership

Education

Bachelor’s degree preferred

Six years IT production experience

Tools

VMware ESXi

VMware vCloud

VMware Horizon (VDI)

Cisco routers and switches

NetBackup

Zerto

Microsoft Entra ID

Active Directory

Exchange Online

SharePoint Online

OneDrive

Teams

Intune

Job description

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

Candidates must be authorized to work in the United States without employer sponsorship. This position is not eligible for visa sponsorship or transfer of visa sponsorship. Must be available to participate in an on-call support rotation and respond to critical IT issues as required.

At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, life and disability insurance benefits
• 401(K) with Employer Match
• Tuition Reimbursement
• Career Advancement and Development
• Credit Union Membership with discounted services and products

GENERAL SUMMARY

Responsible for the administration, support, security, and availability of the Credit Union's network, server, cloud, and Microsoft 365 environments. Provides advanced administration and Level 3 support across Microsoft 365, Azure, and Entra services, including Exchange Online, SharePoint Online, OneDrive, Teams, identity and access management, and integration with on-premises Active Directory. Supports the organization's network and infrastructure environment, including Cisco networking, virtualization, storage, backup and recovery, and related systems.

Serves as a senior technical resource for the Network team, providing technical leadership, troubleshooting complex issues, supporting infrastructure and cloud initiatives, and working with management and vendors to ensure technology services meet the operational, security, and availability needs of the Credit Union. Works directly with the Network Manager.

MAJOR DUTIES & RESPONSIBILITIES

• Administer and support the organization's Microsoft infrastructure, including Microsoft 365, Entra ID and Azure, Active Directory, Exchange Online, SharePoint Online, OneDrive, Teams, and related identity and collaboration services.
• Administer Microsoft 365 users, groups, permissions, licensing, mail services, collaboration services, and related security and configuration settings.
• Monitor, administer, and troubleshoot network infrastructure, including Cisco firewalls, switches, routers, wireless, VPN, and related connectivity services.
• Administer and support the organization's server, virtualization, data storage, and related infrastructure, planning for availability, performance, capacity, and lifecycle requirements.
• Manage and monitor backup and recovery systems and participate in disaster recovery planning, testing, and execution.
• Administer and support the organization's voice and communications systems.
• Monitor the health, capacity, availability, and performance of critical infrastructure and cloud services and proactively identify and resolve issues.
• Provide Level 3 technical support and serve as an escalation resource for complex hardware, software, Microsoft 365, network, identity, server, and infrastructure issues.
• Administer and secure endpoints and mobile devices using Microsoft management and security technologies, including Intune and related services, as applicable.
• Support vulnerability management, security monitoring, remediation, and configuration activities to reduce risks across infrastructure, network, cloud, and endpoint environments.
• Create and maintain technical documentation for network architecture, cloud services, systems, configurations, procedures, integrations, and recovery requirements.
• Work with third-party vendors and service providers to troubleshoot issues, coordinate changes, implement new technology, and resolve service and connectivity problems.
• Lead and support infrastructure and Microsoft 365 projects, upgrades, migrations, integrations, and technology implementations, working with other departments and vendors as necessary.
• Work independently on complex assignments and incidents and exercise appropriate technical judgment in troubleshooting, change implementation, and project execution.
• Maintain familiarity with emerging technologies and changes within the Microsoft 365 and Azure ecosystem, networking, cybersecurity, and infrastructure technologies relevant to the Credit Union.
• Provide technical guidance and knowledge sharing to other Network team members and serve as a senior technical resource within the department.
• Ensure systems and technology configurations are maintained in accordance with applicable regulatory requirements and established NIHFCU policies, standards, and procedures.
• Attend required BSA and other compliance training and successfully complete required training assessments.
• Perform scheduled maintenance, upgrades, troubleshooting, and emergency support outside normal business hours when necessary for mission-critical systems and services, including participation in the department's on-call responsibilities.

Requirements

EDUCATION & EXPERIENCE

• Bachelor’s degree preferred or minimum of six (6) years of IT experience in production environment.
• Two Plus Years of Experience with VMware ESXi , VMware vCloud and VMware View Horizon (VDI) deployment and administration.
• Two (2) to four (4) years of experience within the financial services industry, preferably with a bank, credit union, or other regulated financial institution.
• Six plus years of IT experience in routing, switching in an enterprise environment
• Demonstrated proficiency with the design, provisioning and troubleshooting of LAN/WAN/WLAN/MAN connectivity technologies.
• Proficiency working with access control list (ACLs), TCP/IP. VLAN, VRF, Port Security, IP Multicast, routing and switching preferred.
• Industry certification in the following a plus: Network +, Security +, VMware VCP, CCNA, MCSE
• Comprehensive hands on experience with Cisco routers and switches preferred.
• Comprehensive hands on experience with Next Gen Firewall and IPS/ IDS management preferred
• Experience administering Microsoft Active Directory, LDAP, Microsoft Exchange, and Microsoft Entra ID.
• Knowledge of Cohesity NetBackup, and Zerto disaster recovery and backup solutions is preferred.
• Participate in a rotating on-call support schedule and provide timely response to critical IT incidents, system outages, and service disruptions outside normal business hours, including evenings, weekends, and holidays.

Preferred Certifications

• CompTIA Network+
• CompTIA Security+
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE) or equivalent Microsoft certification

* Salary range: $80,104-100,130; FSLA Classification: Exempt.

*Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate’s applicable work and educational experience, the candidate’s certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer.

*NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.