Network Administrator II

Wounded Warrior Project; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Full medical, dental, and vision for 0

Competitive pay & incentives

Job summary

Wounded Warrior Project is seeking a Network Administrator II to manage our on‑premises and cloud network infrastructure. The role covers routing, switching, wireless, firewall, voice, and security—working closely with Systems and Security teams for reliability and protection.

Responsibilities include health checks, connectivity troubleshooting, DR planning, and supporting office deployments. A University degree and CCNA or equivalent certification are preferred, with a flexible hybrid work

Qualifications

• Bachelor’s degree in computer science, information systems, or related field required.
• 3+ years managing enterprise network infrastructure and related security controls.
• CCNA or equivalent certification preferred.

Responsibilities

• Configure, monitor, and troubleshoot routers, switches, firewalls, wireless networks, and WAN connections.
• Manage network security policies, remote access, and VPN activity.
• Support voice/UC technologies and maintain network documentation and topology maps.
• Coordinate with vendors for upgrades, DR planning, and office expansion projects.
• Document configurations, changes, and best practices; stay current with industry standards.

Skills

Networking concepts

Network troubleshooting

Cloud & hybrid networking

Documentation & reporting

Security best practices

Education

Bachelor’s degree in computer science or related field

Tools

Cisco Meraki

Palo Alto Fortinet firewalls

Azure networking

CUCM/Unified Communications

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Network Administrator II is responsible for managing and maintaining the organization's network infrastructure across on-premises and cloud environments. This role supports routing, switching, wireless, firewall, voice, and network security technologies while partnering closely with Systems and Security teams to ensure network reliability, performance, and security. The Network Administrator II also supports network‑related projects, disaster recovery planning, office expansion initiatives, and the operation of network‑connected technologies across the organization.

DUTIES & RESPONSIBILITIES

• Configure, monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, wireless networks, and WAN connectivity.
• Implement, maintain, and support network security controls, firewall policies, network segmentation, and secure remote connectivity solutions.
• Support and maintain enterprise voice and unified communications technologies.
• Deploy, configure, and maintain physical security infrastructure, including network video recorders (NVRs), cameras, door access control equipment, and related networking components.
• Perform regular network health checks, traffic analysis, and performance tuning to ensure optimal network performance and stability.
• Troubleshoot network connectivity issues, including latency, packet loss, bandwidth utilization, and service disruptions.
• Monitor network traffic and security logs for anomalies and potential security incidents while coordinating with Security and Systems teams to investigate and address vulnerabilities.
• Manage IP address assignments, DHCP, DNS, VLAN configurations, and network topology documentation.
• Coordinate with third‑party vendors and service providers for network upgrades, circuit changes, hardware replacements, and support escalations.
• Support network failover testing, disaster recovery planning, and maintenance of network configuration documentation.
• Coordinate IT infrastructure and audiovisual (AV) deployments for new office openings and expansions, including planning, vendor management, and on‑site support.
• Document network configurations, changes, standards, and troubleshooting procedures.
• Stay current with industry best practices in network security, performance optimization, and emerging technologies.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of networking protocols and technologies, including TCP/IP, routing, switching, wireless networking, VPNs, network segmentation, and software‑defined networking concepts.
• Proficiency configuring, maintaining, and troubleshooting network infrastructure, including switches, firewalls, wireless access points, and WAN connectivity.
• Strong analytical and problem‑solving skills with the ability to diagnose network issues, identify root causes, and optimize performance.
• Proficiency supporting voice and unified communications technologies, including call routing, voice gateways, session border controllers, and call quality management.
• Strong written and verbal communication skills with the ability to collaborate effectively across technical and non‑technical teams and maintain accurate technical documentation.
• Knowledge of network security and cybersecurity best practices, including firewall management, intrusion detection, network segmentation, secure remote access, and vulnerability mitigation.
• Familiarity with cloud and hybrid networking concepts, including virtual networking, cloud connectivity, and hybrid network architectures.
• Working knowledge of network monitoring and diagnostic tools, such as Wireshark, SolarWinds, LogicMonitor, or the Meraki Dashboard.
• Knowledge of physical security technologies, including video surveillance systems, access control platforms, and supporting network infrastructure.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast‑paced environment.
• Proven ability to establish credibility, exercise sound judgment, influence stakeholders, and drive positive change.
• Strong emotional intelligence with the ability to respond to sensitive matters using professionalism, diplomacy, and empathy.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission‑driven, guided by core values, and a pleasure to work with.

EXPERIENCE Requirements

• Three years of experience administering enterprise network infrastructure, including routing, switching, firewall management, wireless networking, and network connectivity services.
• Two years of experience managing network security, including firewall configuration, access control lists (ACLs), VPN administration, and secure remote connectivity solutions.
• Two years of experience troubleshooting network connectivity, performance, and availability issues in enterprise environments.
• Two years of experience supporting enterprise voice and unified communications technologies.
• Two years of experience supporting cloud‑based or hybrid network infrastructure.

Preferences

• Experience with cloud‑managed networking and infrastructure management platforms, such as Cisco Meraki.
• Experience with next‑generation firewall platforms such as Palo Alto, Fortinet FortiGate, Cisco Secure Firewall, or similar solutions, including intrusion prevention, deep packet inspection, and zero‑trust segmentation capabilities.
• Experience with Microsoft Teams Voice, Cisco Unified Communications Manager (CUCM), Session Border Controllers (SBCs), Direct Routing, or similar platforms.
• Experience with Microsoft Azure networking technologies, including Virtual Networks (VNets), Network Security Groups (NSGs), and hybrid connectivity solutions.
• Experience administering physical security systems, including CCURE 9000, Avigilon, Verkada, or similar video surveillance and access control platforms.

EDUCATION

Requirements

• Bachelor’s degree in computer science, information systems, or related field.
• Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

None.

CERTIFICATIONS & LICENSURE

Requirements

• Cisco Certified Network Associate (CCNA) Certification.

Preferences

• CompTIA Network+ Certification.
• ITIL 4 Foundation Certification.
• CompTIA Security+.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.
• Up to 10% travel.

*ca-ml #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Wounded Warrior Project® (WWP) is a veterans service organization that is transforming the way America’s wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.