Network Administrator I

City of Henderson Kentucky; Henderson (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Henderson Kentucky is seeking a Network Administrator to design, implement, and manage the City’s local and wide area networks, including email, internet access, antivirus, and security systems. You will maintain network servers, VoIP, IP cameras, and ensure reliable connectivity across City departments.

The role requires experience with Active Directory, Microsoft Exchange, Hypervisor management, and general network security.

Qualifications

• Associate degree with coursework in computer science and progressive network administration experience.
• Two years managing servers and user accounts on a network using Microsoft Active Directory.
• Two years administering an enterprise-level e-mail system using Microsoft Exchange servers.
• Two years of Hypervisor management experience.
• Current Network+ certification or equivalent experience in high-level network design.

Responsibilities

• Design, implement and administer City networks (LAN/WAN), including servers, switches, routing devices, firewalls, and related services.
• Maintain VoIP and IP camera systems and ensure network connectivity and traffic flow.
• Provide 24/7 availability for network operations and user support as required.
• Develop and maintain disaster recovery plans and implement security measures to protect networks.
• Assist with network topology design, evaluate new software and third-party hosted solutions, and document changes.

Skills

Network administration

Security awareness

Team leadership

Education

Associate degree in computer science

Bachelor’s degree in information systems or related

Tools

Microsoft Active Directory

Microsoft Exchange Server

Hypervisor management

Network+ certification

Linux / Open-source OS

Job description

The purpose of this classification is to design, implement and administer the City’s local and wide area networks and maintain related network components, operations, and services, including e-mail, internet connectivity, anti-virus defense, and network security.The following duties are normal for this position.These are not to be construed as exclusive or all-inclusive. Otherduties may be required and assigned.

• Due to the importance of this position in the management of the City’s varied networks, the person in this position must be available 24/7 by cell phone or home phone.
• Responsible for training the Network Administrator I position on the maintaining and administering of all the services and functions needed for day-to-day operations.
• MaintainstheCity’slocalandwideareanetworks,includingthe9-1-1network,andtheircomponentsthatinclude network servers, switches, routing devices, firewalls, specialized appliances, and directory schema and other network services.
• Maintains VoIP phone system and IP Camera systems.
• Monitors network operations; sets up and manages network user accounts; ensures compatibility of network components;andtroubleshoots,diagnoses,andcorrectsnetworkconnectivityandtrafficflowissues.
• Implementsandmaintainsnetworksecurityoperations;administersnetworksecuritysoftware;managesfirewalls and other security devices; ensures the networks and their operations are not at risk of computer viruses, hackers, orothersystemthreats;developsandimplementsproceduresandstandardstoprotectandmaintainthenetworks.
• Assists with network topology and infrastructure design.
• Evaluates, recommends, and administers network software and third-party hosted solutions.
• Writes and modifies script and other program files as needed for administering the networks.
• Manages the servers for the City’s network services, network security, departmental applications, Web services, e-mail, and software patching services.
• Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
• Recommends upgrades, patches, and new applications and equipment.
• Provides technical support and guidance to users.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Mayleadtheworkofothers.
• A wide degree of creativity and latitude is expected.
• Connects personal computers, mobile devices, and peripherals to the City’s networks and all associated servers.
• Maintains, troubleshoots, and repairs servers, personal computers, mobile devices, and peripherals; performs diagnostic analysis and troubleshooting to resolve computer conflicts with system hardware, software, networking,and/or other processes; and replaces and/or upgrades hardware, peripherals and/or other system components as necessary.
• Maintainsand/orcreatesnetworkdocumentationwhennecessaryorasassignedtodoso.Thiswouldinclude,but is not limited to, network diagrams, network policy/procedures, etc. for daily, weekly, monthly and/or yearly duties.
• Providestechnicalsupporttousers;receivesandrespondstotelephonecalls,e-mails,and otherformsofinquiry regardingsystemproblems/issues;resolvesproblemsand/orprovidesinstructiontousers.

• Works with software and hardware vendors to resolve technical support issues.
• Uses computer desktop and mobile applications as needed to perform job functions. These applications include, but not limited to, Microsoft Office components, network design applications, database applications, open-source software, and programming tools.
• Musttake,pass,andmaintainCJIS(CriminalJusticeInformationSystems)certificationas wellas submittingto fingerprinting for access to work on/around 9-1-1 and Police Department servers and network equipment. Retestingeveryyear.
• Maintainsregularandpredictableinpersonattendanceduringregular businesshoursoftheCityofHenderson is required.

Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City’s Drug and Alcohol policy.

ADDITIONAL FUNCTIONS

• Performs related duties as required, necessary, or assigned.

Associate degree with course work emphasis in computer science; employment history that demonstrates a progressive advancement in designing and implementing network infrastructure; and employment history that demonstrates administration of network servers and network applications in an environment with 50 o rmore users; supplemented by the following experience:

1. Two (2) years of managing servers and user accounts on a network using Microsoft Active Directory.
2. Two (2) years of administering an enterprise level e-mail system using Microsoft Exchange servers.
3. Two (2) years of Hypervisor management experience.
4. Holds a current Network+ certification and/or equivalent experience in high-level network design.

Or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities forthis job. Must possess and maintain a valid driver’s license.

DESIRED QUALIFICATIONS

1. Bachelor’s degree with course work emphasis in information system or related field.
2. Four (4) years of experience managing servers and user accounts using Microsoft Server 2012 R2 or above.
3. Four (4) years of experience administering an enterprise level e-mail system using Microsoft Exchange Server 2010 or above.
4. Maintains, or is currently working on obtaining a MSSE role-based certification with emphasis on network management.
5. Some enterprise level background using open-source operating systems such as Linux.
6. Experience with Mobile Device Management.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, depth and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

This job description does not constitute a contract of employment. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (the City of Henderson) at the discretion of the employer, or as the needs of the employer and/or requirements of the job change. The City of Henderson explicitly reserves the right to modify any of the provisions of this job description at any time and without notice. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential functions does not exclude them from the position if the work is similar, related, or a logical assignment to the position.