Network Administrator

Port of Palm Beach; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Port of Palm Beach is seeking an IT support professional to perform general network and systems maintenance and resolve issues for users. The role involves configuring Cisco switches, Fortinet firewalls, Meraki dashboards, and administering Microsoft 365 environments.

Local candidates with AD and Windows Server experience are preferred. Responsibilities include troubleshooting, problem escalation, and assisting with special IT projects under the IT Director, while staying current with technology

Qualifications

• Bachelor's degree preferred for IT roles.
• 2+ years of Active Directory and IT support experience.
• Experience with Windows Server 2019/2022 and network cabling.
• Hands-on with Cisco switches configuration and troubleshooting.
• Experience with Fortinet FortiGate firewalls.
• Experience administering Meraki dashboard environments.
• Microsoft 365 Admin (Entra ID, Intune, Defender, Exchange, SharePoint, Teams).

Responsibilities

• Identify and resolve software and hardware issues for users.
• Handle support calls, chat, email and inquiries.
• Configure and troubleshoot Cisco switches and VLANs.
• Manage Fortinet FortiGate firewall policies and VPN.
• Administer Meraki MX/MS/MR devices and services.
• Support Microsoft 365 environments including Entra ID, Intune, Defender, Exchange, SharePoint, Teams.
• Coordinate with vendors for repair or replacement of defective products.
• Assist IT Director on special projects.
• Maintain awareness of technology trends.

Skills

Active Directory

IT support

Windows Server 2019/2022

Cisco switches

Fortinet FortiGate

Meraki dashboard administration

Microsoft 365 Admin (Entra ID, Intune,

Education

Bachelor's degree (preferred)

Tools

Cisco switches

Fortinet FortiGate

Meraki Dashboard

Microsoft 365 Admin tools

Job description

Local candidates only, please.

GENERAL DESCRIPTION

Performs general network and systems maintenance tasks and resolves low to intermediate problems immediately. Escalates more complex issues to a higher level of support. Provides technical assistance and answers to users' questions, and assists users by troubleshooting problems with computer hardware, software, and network connectivity.

ESSENTIAL JOB FUNCTIONS

• Identifies, investigates, and resolves users' problems with computer software and hardware
• Answers support calls, chat, email, and/or other communication from users with inquiries regarding technical issues, connectivity, printing, and similar concerns
• Consults with users to determine steps and procedures taken to identify and resolve the problem
• Configures, monitors, and troubleshoots Cisco switches, including VLANs, trunking, and port level issues
• Supports and maintains Fortinet FortiGate firewalls, including policy review, VPN connectivity, and firmware updates
• Administers Meraki dashboard environments, including MX security appliances, MS switches, and MR wireless access points
• Responsible for handling special projects, as assigned by the IT Director and/or IT Systems Administrator
• Supports and maintains the Microsoft 365 environment including Entra ID, Intune, Defender, Exchange, SharePoint, and Teams.
• Arranges service by software or hardware vendors to repair or replace defective products
• Maintains knowledge of technology innovations and trends
• Responsible for setting up and supporting Windows laptops, desktops, and mobile devices
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor's degree (preferred)
• 2+ years of Active Directory and/or IT experience supporting users
• Ability to communicate clearly and effectively, both orally and in writing
• Comfortable with Windows Server 2019/2022 and network cabling
• Hands-on experience configuring and troubleshooting Cisco switches
• Practical experience with Fortinet FortiGate firewalls
• Working experience administering a Meraki dashboard environment (MX, MS, and/or MR)
• Required skill set in administration of Microsoft 365 (Entra ID, Intune, Defender, Exchange, SharePoint, Teams)

PREFERRED CERTIFICATIONS

• Cisco CCNA
• Fortinet NSE 4 or higher
• Meraki Solutions Specialist (ECMS)
• Microsoft 365 Certified: Fundamentals or Administrator
• CompTIA Network+ or Security+

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Some lifting of computer equipment up to 50 pounds on an occasional basis.

Primary working conditions are typical of an indoor/office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Equal Employment Opportunity

The Port is an equal opportunity employer. The Port is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity. To this end, the Port does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, sexual orientation, gender identity or expression, or other protected status including same sex marriages. Employees with same sex marriages are entitled to the same benefits and equality as all employees. This Policy extends to all terms, conditions and privileges of employment, as well as the use of all Port facilities. No form of unlawful discrimination, including unlawful harassment, will be tolerated.