Network Access Center Specialist

AdventHealth; Tampa (FL); Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a Scheduling Specialist to verify patient data and insurance, handle inquiries, and schedule appointments for medical offices and procedures. The role requires strong customer service, organization, and attention to detail in a fast-paced, hybrid in-office setting.

Responsibilities include validating demographics, assisting patients, transferring calls, and ensuring timely, accurate scheduling.

Qualifications

• High School Grad or Equiv [Required]
• 1+ medical office or medical call center setting experience [Preferred]
• Previous customer service experience [Required]
• Knowledge of EPIC EHR preferred

Responsibilities

• Verify patient data and insurance for accurate billing.
• Handle patient concerns or refer to administration as needed.
• Schedule medical office visits and hospital procedures.
• Transfer callers to appropriate departments.
• Register new patients with demographic and insurance information.
• Meet daily, weekly, and monthly performance metrics.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Multi-tasking

Verbal communication

Written communication

Scheduling

Education

High School Diploma

Tools

EPIC EHR

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

3000 Medical Park Dr

City

Tampa

State

Florida

Postal Code

33613

Job Description

• Hybrid with in-office days in Tampa, FL
• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated work queues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EPIC EHR. [Preferred]

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Pay Range

$16.30 - $26.08

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/