NetSuite Functional Support Analyst

Compunnel, Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Compunnel, Inc. is seeking a NetSuite Functional Support Analyst to act as the primary front-line resource for NetSuite operations. You will handle day-to-day system administration, user support, issue resolution, and reporting while ensuring governance and SOX controls are followed.

You will manage user accounts, roles, permissions, and maintain master data across finance, procurement, inventory, and manufacturing processes. Strong documentation and problem-solving skills are essential.

Qualifications

• Bachelor's degree or equivalent in information systems, business, accounting or finance.
• Hands-on NetSuite functional administration and production support experience.
• Proven front-line NetSuite user support and issue resolution experience.
• Experience with roles, permissions, and user access controls in NetSuite.
• Strong knowledge of NetSuite processes across Finance, AP, Procurement, Inventory, Manufacturing, and Order Management.
• Experience creating saved searches, CSV imports, and mass updates.
• Experience configuring and supporting NetSuite workflows and approvals (SuiteApprovals).
• Master data maintenance for customers, vendors, employees, and related records.
• SOX-compliant environment exposure and IT change management involvement.
• Strong documentation, analysis, and requirements-gathering skills.
• Ability to document requirements and support implementation within functional boundaries.
• Excellent verbal and written communication and strong organizational skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide primary functional administration and production support for NetSuite.
• Troubleshoot NetSuite issues and answer user questions on a daily basis.
• Manage user administration: accounts, roles, permissions, and access.
• Resolve transactional issues across Finance, AP, Procurement, Inventory, Manufacturing, and Order Management.
• Create and optimize saved searches, reports, dashboards, and data extracts.
• Support CSV imports, mass updates, and bulk data maintenance.
• Configure and troubleshoot NetSuite workflows and SuiteApprovals.
• Maintain master data (customers, vendors, employees).
• Document business requirements and proposed system enhancements.
• Assess downstream impacts before implementing changes and escalate complex issues.
• Support audit readiness and SOX IT change controls.

Skills

NetSuite administration

Front-line user support

Requirements gathering

Documentation

Troubleshooting

SOX compliance

Education

Bachelor's degree in Information Systems

Tools

SuiteApprovals

NetSuite CSV Imports

Job description

The NetSuite Functional Support Analyst will serve as the primary front-line support resource for NetSuite, responsible for day-to-day system administration, user support, issue resolution, configuration maintenance, reporting, and documentation. This is a hands-on functional support role focused on execution, troubleshooting, and operational excellence rather than solution architecture or custom development. The ideal candidate will possess strong NetSuite administration experience, excellent problem-solving skills, and the ability to support business users while maintaining compliance, governance, and operational standards.

KEY RESPONSIBILITIES

• Serve as the primary functional administrator and production support resource for the NetSuite platform.
• Provide day-to-day support for NetSuite users by troubleshooting system issues, answering questions, and resolving functional problems.
• Manage user administration activities, including user account setup, employee records, role assignments, permissions, and access management.
• Troubleshoot transactional issues across key business functions, including:
  • Finance
  • Accounts Payable (AP)
  • Procurement
  • Inventory Management
  • Manufacturing
  • Order Management
• Create, maintain, and optimize saved searches, reports, dashboards, financial reports, and data extracts.
• Perform and support CSV imports, mass updates, and bulk data maintenance activities.
• Configure, maintain, and troubleshoot NetSuite workflows and approval processes, including SuiteApprovals.
• Support master data management activities, including customer, vendor, employee, and related record maintenance and cleanup.
• Gather, document, and validate business requirements for system enhancements, configuration changes, and operational improvements.
• Create and maintain detailed documentation, including system procedures, user requirements, configuration changes, testing results, and support processes.
• Evaluate downstream impacts of configuration changes and operational requests before implementation.
• Escalate issues appropriately when they involve complex development, architecture, accounting interpretations, control design, or advanced NetSuite platform limitations.
• Support audit readiness and compliance activities, including adherence to SOX IT change management controls.
• Execute tasks within defined objectives, business requirements, and governance standards while recommending improvements when appropriate.
• Collaborate with business users, IT teams, and leadership to ensure system stability and operational effectiveness.
• Support user training, knowledge transfer, and continuous process improvement initiatives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field; equivalent experience may be considered.
• Strong hands-on experience with NetSuite functional administration and production support.
• Proven experience providing front-line NetSuite user support and issue resolution.
  • Roles and Permissions
  • User Access Controls
  • Employee/User Administration
  • Security Configuration
• Strong understanding of NetSuite business processes across:
  • Finance
  • Accounts Payable
  • Procurement
  • Inventory Management
  • Manufacturing
  • Order Management
• Experience creating and maintaining:
  • Saved Searches
  • CSV Imports
  • Mass Updates
• Experience configuring and supporting NetSuite workflows and approval processes, including SuiteApprovals.
• Hands-on experience managing and maintaining master data, including customer, vendor, employee, and reference data.
• Experience operating within SOX-compliant environments and supporting IT change management processes.
• Strong documentation, business analysis, and requirements-gathering skills.
• Ability to assess business needs, document requirements, and support solution implementation within established functional boundaries.
• Strong critical thinking and troubleshooting skills.
• Ability to identify issues, evaluate impacts, and determine appropriate escalation paths.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities effectively.

PREFERRED QUALIFICATIONS

• Experience supporting NetSuite within a publicly traded company.
• Experience supporting multiple business functions within an ERP environment.
• Familiarity with NetSuite financial modules, procurement processes, inventory management, and manufacturing operations.
• Experience supporting audit, compliance, and internal controls programs.
• Experience creating user documentation, knowledge articles, and training materials.
• Familiarity with business process improvement and operational optimization initiatives.
• Experience working with cross-functional business and IT teams.

CERTIFICATIONS

• Relevant ERP Administration or Business Systems Certifications are a plus.

ADDITIONAL SKILLS

• Saved Searches and Reporting
• Data Management and Data Cleanup
• SOX Compliance and Change Management
• Troubleshooting and Root Cause Analysis