NetSEA-SG Telecom Engineering Technician I

NetSEA Technologies, LLC; Lexington (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

NetSEA Technologies, LLC seeks a Telecommunications Engineering Technician I to provide Tier 1 and Tier 2 telecommunications support across the SOFSANet enterprise. This on-site role in Lexington, KY, involves troubleshooting, configuring, and maintaining telecommunications systems to ensure connectivity for end users.

The ideal candidate will have at least 2 years of experience with telecommunications support and must be able to communicate technical information effectively to non-technical audiences. Additionally, familiarity with LAN/WAN networking, PBX systems, and telecommunications circuit design is required.

Qualifications

• At least 2 years of previous experience performing telecommunications support duties.
• Familiarity with telecommunications circuit design is essential.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Provide Tier 1 and Tier 2 telecommunications support across SOFSANet.
• Create plans and drawings for telecommunications equipment layout.
• Ensure proper functioning of telecommunication devices.
• Detect and fix network problems efficiently.

Skills

Telecommunications support

LAN/WAN networking

PBX systems

Voicemail platforms

Job description

Telecommunications Engineering Technician I

Clearance: U.S. Citizen with Secret clearance (minimum)

Location: Bluegrass Station, Lexington, KY (primary); travel to Ft Walton Beach, FL and Crestview, FL may be required

Position Summary

The Telecommunications Engineering Technician I provides Tier 1 and Tier 2 telecommunications support across the SOFSANet enterprise and associated sites. This role assists in the design and analysis of telecommunications networks, configures and maintains telecommunications systems, and ensures network connectivity for end users across the PEO SOFSA enterprise.

Key Responsibilities

• Troubleshoot, implement, and provide Tier 1 and Tier 2 telecommunications support across SOFSANet
• Assist in the design and analysis of telecommunication networks
• Create plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
• Provide regular maintenance and ensure telecommunication devices function properly
• Interact with contractor and Government staff, communicating technical issues in non-technical language
• Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
• Configure and optimize telephone systems and services, voicemail, and Private Branch Exchange (PBX) communication systems
• Detect, understand, and initiate fixes for network problems
• Design, maintain, and assess current and future telecommunications systems and equipment
• Ensure network connectivity for end users
• Follow strict privacy regulations when reviewing telecommunication logs and accounts

Required Qualifications

• At least 2 years of previous experience performing telecommunications support duties
• Familiarity with LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
• Ability to communicate technical information to non-technical audiences

Certification Requirements

• DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Basic Qualification Level

Travel

• Minimal; primarily on-site at Lexington, KY

NetSEA Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.