.Net Core Offshore (Sun - Thu)

Luxoft; United States; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Luxoft is seeking a Production Support Engineer to own incident triage and rapid restoration of services across the application stack. You will work with DevOps, DB, and security teams to quickly diagnose issues using observability tools and data, implementing fixes and postmortems to prevent recurrence.

The ideal candidate brings strong C#/.NET Core, Python, and AWS experience, plus a passion for learning, robust communication, and a proactive approach to problem solving in a fast-paced

Qualifikationen

• Proficient in C#/.NET Core for enterprise systems.
• Strong Python knowledge and frameworks.
• Experience with cloud ETL and data integration (AWS Glue, Spark).
• Solid AWS experience (Lambda, DynamoDB).
• Knowledge of SOAP/REST/Web API service protocols.
• Experience with messaging and event-driven architectures.
• Hands-on observability/monitoring and troubleshooting.
• Version control using Git in collaborative environments.
• Willingness to learn and curiosity to explore what/why/how.

Aufgaben

• Triage incidents and own resolution during events.
• Rapid intake, triage, and prioritization of alerts and tickets.
• Act as Incident Owner during high-severity events with clear communication.
• Maintain incident timelines and post-incident documentation.
• Perform root-cause analysis across apps, middleware, APIs, data, and infra.
• Use logs, metrics, and traces to identify failures and bottlenecks.
• Coordinate mitigations, rollbacks, fixes, and hotfixes to restore service.
• Develop features, enhancements, and bug fixes as part of app development.
• Collaborate with DevOps, DB, Network, Security, QA, and vendors to resolve issues.
• Provide hypothesis-driven analysis and evidence from monitoring platforms.
• Contribute to postmortems and continuous improvement actions.
• Identify stack components (UI, backend, APIs, queues, DBs, caches, containers, orchestration, networking).
• Maintain runbooks, service maps, and dependency diagrams for faster diagnosis.
• Contribute to automation and self-healing, including alert tuning.

Kenntnisse

C# & .NET Core

Python

Cloud ETL

AWS

Web services

Messaging

Observability

Git

Trainable/Curious

Tools

Git

Jobbeschreibung

Project description

The ideal candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities

• Triage & Incident Ownership
• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real-time incident timelines and post-incident documentation.Troubleshooting & Restoration
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.Application development/enhancement
• Developing features, enhancements, and bug fixesCross-Team Collaboration
• Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.Platform & Application Stack Awareness
• Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.
• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.Service Quality & Process Excellence
• Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
• Identify monitoring gaps and opportunities to improve observability.

SKILLS

Must have

• C# and .NET Core: Expertise in C# and .NET Core, with demonstrated experience developing enterprise systems and working with relational and NoSQL databases, including MySQL and Microsoft SQL Server.
• Python: Strong knowledge of Python and experience with Python frameworks.
• Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
• AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
• Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
• Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
• Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
• Version control: Knowledge of Git.
• Candidate should be trainable, flexible to learn and have a zeal / curiosity of "what/why/how

Nice to have

• Experience with Django, Flask, or FastAPI.
• Experience with Amazon Neptune.
• Experience with Java.
• Exceptional triage and situational analysis skills for production support.
• Effective verbal and written communication skills.
• Airline domain knowledge is a plus.