NEO - Loan Specialist

Better.com; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare, retirement, and voluntary

Flexible PTO program

Remote and hybrid work arrangements

Mental health and wellness resources

Discounts and perks

Job summary

Better is transforming home finance with a scalable AI-native platform. We are seeking an experienced loan processor to manage end-to-end mortgage loan applications, coordinate with loan officers and underwriters, and ensure accurate documentation.

You will maintain files, communicate with clients, and drive timely closings. The role requires a bachelor’s degree in business/finance and at least five years in mortgage; strong organizational and communication skills are essential; remote or hybrid

Qualifications

• Bachelor's degree in business, finance, or related field.
• Minimum 5 years of mortgage industry experience.
• Proactive and empowered, with ability to act with urgency.
• High integrity and a service-first mindset.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented with familiarity in mortgage software and documentation tools.

Responsibilities

• Process end-to-end mortgage loan applications and collect/review documents for accuracy.
• Oversee organization and maintenance of loan files per regulatory standards.
• Serve as primary client contact, provide updates and address inquiries.
• Coordinate with underwriting, processing, and closing to ensure workflow.
• Ensure compliance with loan program guidelines and company policies.
• Monitor loan pipeline and communicate status to stakeholders.
• Identify and resolve issues impacting the loan process.
• Provide administrative support to loan officers and team members.

Skills

Mortgage industry experience

Strong organizational skills

Proactive and empowered

Excellent communication

Education

Bachelor's degree in business or finance

Tools

Mortgage software

Job description

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

About Us:

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

Essential Job Duties and Responsibilities:

• Loan Application Processing:
• Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.
• Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.
• Documentation Management:
• Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.
• Verify and validate all required documents and information provided by clients.
• Client Communication:
• Act as a primary point of contact for clients, providing updates on the status of their loan applications.
• Address client inquiries and concerns in a timely and professional manner.
• Coordination with Stakeholders:
• Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.
• Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.
• Compliance and Quality Assurance:
• Ensure compliance with industry regulations, company policies, and loan program guidelines.
• Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.
• Pipeline Management:
• Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.
• Provide regular updates to all relevant parties on the status of loans in process.
• Problem Resolution:
• Proactively identify and address issues or challenges that may arise during the loan application process.
• Work with internal teams to find solutions and ensure a positive client experience.
• Administrative Support:
• Provide administrative support to loan officers and other team members as needed.
• Assist in maintaining accurate and up-to-date records in the loan management system.

Non-Essential Job Duties and Responsibilities:

• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
• Promotes interdepartmental communication and culture.
• Demonstrates proactive ownership, independent judgment, and urgency.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Qualifications and Skills:

• Bachelor's degree in business, finance, or a related field.
• Minimum 5 years of mortgage industry experience required.
• Proactive and empowered, with the ability to think independently and act with urgency.
• High integrity and a service-first, team-oriented mindset.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, accurate, and familiar with mortgage software and documentation tools.

Benefits:

• Competitive compensation reliant on ability and experience.
• Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.
• Personalized care and tools for realizing your mental health and wellness goals.
• Flexible PTO program second to none.
• Option for remote and hybrid work arrangements available.
• Additional benefit perks and discounts.

By the numbers:

We’ve funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

• Banking Tech Award USA (2026): Best LendTech Solution

• Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year

• NerdWallet Best of Award (2026): Best for Home Equity Loans

• Fintech Breakthrough Award 2025: Best Lending Innovation

• Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

• Yahoo! Finance (2025): Best Online Mortgage Lender

• Money Magazine (2025): Best for fast closing

• Forbes (2023): Best Online Mortgage Lender

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.