NCC Help Desk - NISSC III - CMSFS

Amentum; Colorado Springs (CO); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a NCC Help Desk technician to support NORAD IT operations at Cheyenne Mountain Space Force Station, CO. You will troubleshoot hardware and software on Windows 10, MS Office, and government apps, providing 24x7 support on rotating shifts.

Requirements include DoD IAT Level II or SEC+ or higher, active Secret clearance, 1 year direct IT experience, and 2 years of work history. Travel up to 10%. Salary: $68,000–$70,000 per year.

Qualifications

• DoD IAT Level II or SEC+ certification required.
• Active Secret Clearance required.
• 1 year of direct IT experience required.
• 2 years of work history required.
• Ability to diagnose network and client issues and perform routine maintenance.
• Ability to support 24x7x365 CMSFS environment independently.

Responsibilities

• Troubleshoot and resolve hardware/software issues per trouble tickets.
• Maintain Remedy tickets and track progress.
• Support Windows 10, MS Office and government software.
• Coordinate with Government customers and contractor team.
• Assist in installations and renovations projects.
• Prepare status reports and metrics.
• Be flexible with shifts (6am–6pm, 6pm–6am, or 7am–3:30pm).

Skills

Troubleshooting

Customer service

Desktop support

Network troubleshooting

Tools

Remedy

Windows 10

Job description

Position Title: NCC Help Desk

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Secret

Shift: Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.

Travel Required: Up to 10% of the time

The NORAD Operations Division, as the prime contractor on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract 3 (NISSC 3), provides:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.
• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

Description of Duties

The supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC 3). The candidate will:

• Troubleshoot and resolve supported systems in response to trouble tickets. The supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. The software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government approved software. Additional support items can include CMSFS’ marquee, computer imaging servers, communication closet/rack management, software license management, and other required duties/task.
• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Answer user network resource application questions and resolve associated problems.
• Provide resolutions to general classified and unclassified network and Personal Computer (PC) problems.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Elevate troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.
• Coordinate and participate in installation and renovation projects.
• Report on job status to the CSG leaders.
• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.
• Prepare status reports and trouble ticket metrics.
• Be willing to work flexible shifts and days as required. Assigned schedules will normally be one of the following three shifts.

• 12-hour day shift (0600-1800), including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
• 12-hour night shift (1800-0600), 3/3/4/4, including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
• 8-hour day shift (0700-1530), Monday - Friday.

This position is expected to pay $68,000-$70,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado.

Basic Requirements

• Must have DoD IAT Level II or higher or SEC+
• Must have an active Secret Clearance.
• Must have 1 year of direct experience.
• Must have 2 years of work history.
• Must be able to diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
• Must demonstrate the ability to perform desktop, laptop, and printer maintenance tasks.
• Must be capable of supporting the CMSFS 24x7x365 environment independently as they may work alone.

Desired Requirements

• Experience with USAF networks, PCs, and associated hardware and software is a significant plus.
• Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software is a plus.
• Trouble ticket system experience and skills (e.g. in Remedy or a similar product).

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.