Naval Network Operations Watch Specialist

StratasCorp Technologies; Pensacola (FL); On-site; USD 67,000 - 71,000; Full time

Job summary

StratasCorp Technologies is seeking a Watch Operator in Pensacola, FL to provide 24x7 operational and technical support for Navy network services. The role covers messaging, email, voice, and secure communications to about 160 ships and units worldwide.

You will monitor, troubleshoot, and maintain legacy and current systems, respond to trouble calls, supervise junior staff, and ensure accurate documentation of work orders using Remedy.

Qualifications

• High school diploma or equivalent required.
• Security+ or DoD-approved certification.
• IAT Level II certification required.
• Active Secret security clearance required.
• Experience in enterprise networks and IT service environments.
• Experience providing end-user support via phone, email, and remote tools.

Responsibilities

• Provide 24x7 watch support for Navy fleet communications and network services.
• Monitor, troubleshoot, and maintain messaging systems and email flow.
• Respond to trouble calls and service requests promptly and professionally.
• Supervise and guide junior personnel in configuration and operational tasks.
• Document, track, and close work orders using Remedy.
• Monitor network performance with SolarWinds and other tools.

Skills

Troubleshooting

24x7 operational support

Documentation

End-user support

Team coordination

Communication

Education

High school diploma or equivalent

Security+ or DoD certification

IAT Level II certification

Active Secret clearance

Tools

Remedy

SolarWinds

Active Directory

LDAP

Microsoft Exchange

Job description

StratasCorp Technologies is seeking a Watch Operator in Pensacola, FL to provide 24x7 operational and technical support for Navy network services. The role covers messaging, email, voice, and secure communications to about 160 ships and units worldwide.

You will monitor, troubleshoot, and maintain legacy and current systems, respond to trouble calls, supervise junior staff, and ensure accurate documentation of work orders using Remedy.