National Volunteer Data & Systems Lead

Islamic Relief USA; Alexandria (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Islamic Relief USA is seeking a National Volunteer Systems Coordinator to support the Volunteer Management Office from its Alexandria, VA headquarters. The role leads cross‑department coordination, designs data systems, and drives the digital experience for IRUSA’s volunteer network.

The candidate will manage volunteer data, dashboards, reporting, and system administration for volunteer engagement platforms, while collaborating with regional teams and the Disaster Management Team to ensure

Qualifications

• Bachelor’s degree, preferred.
• This position requires travel as needed to support organizational activities.
• Able to work weekends.
• Experience in the field of volunteering or volunteer management is preferred.
• Excellent written and oral communication skills, presentation skills, and analytical skills.
• Salesforce CRM experience desired.
• Experience designing or managing data systems, dashboards, and reporting tools (e.g., Salesforce reports and dashboards, Excel, Power BI, or similar) strongly preferred.
• Familiarity with user experience (UX) and user-centered design principles for digital tools and portals, preferred.
• Demonstrated interest in innovation, research, and continuous process improvement.
• Strong project coordination skills with the ability to work across multiple departments and regional teams.
• Basic knowledge of principles and practices of volunteer management.
• Able to use computers and program related software proficiently including but not limited to Microsoft Word, Excel, and Google Docs.
• Strong communication and interpersonal skills and ability empower others.
• Must possess the ability to self-manage multiple priorities, using strong time management skills that are complex in nature.
• Must possess and maintain a valid driver’s license.
• Must be authorized to work in the United States.

Responsibilities

• Maintains volunteer records and acts as data custodian for the department, ensuring data accuracy and accessible reporting.
• Conducts routine audits of volunteer opportunities and data in Salesforce and departmental reporting.
• Designs and implements new systems to track volunteer data, measures insights, and reports findings via dashboards.
• Tracks background checks and volunteer waivers to keep records complete and current.
• Serves as system administrator for volunteer platforms, managing templates, forms, workflows, dashboards, and user permissions.
• Leads creation of a volunteer login portal and improves the volunteer digital experience.
• Publishes Salesforce volunteer opportunities and uses analytics to strengthen VMO communications.
• Acts as inter-departmental coordination point with Development, Programs, Marketing, Operations, HR, and others.
• Coordinates internship program with interviews, onboarding, and follow-up.
• Supports regional coordinators with event tracking and standardized resources.

Skills

Data reporting

Salesforce

Power BI

Project coordination

UX principles

Interdepartmental coordination

Volunteer management

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

ClickUp

Excel

Power BI

Google Docs

Email marketing tools

Job description

Islamic Relief USA is seeking a National Volunteer Systems Coordinator to support the Volunteer Management Office from its Alexandria, VA headquarters. The role leads cross‑department coordination, designs data systems, and drives the digital experience for IRUSA’s volunteer network.

The candidate will manage volunteer data, dashboards, reporting, and system administration for volunteer engagement platforms, while collaborating with regional teams and the Disaster Management Team to ensure