National Service Tech II

Everon; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Everon is seeking a field service technician to perform routine and emergency service calls, troubleshoot, replace and repair equipment at customer sites with minimal supervision. You will train less experienced technicians and provide reliable customer support on system operation and functionality.

The role requires strong attention to detail, a solid work ethic, and the ability to manage documentation of service hours and inventory. Travel and on-site work are expected as part of daily duties.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Must have three (3) or more years of experience.
• Mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• Must have a working knowledge of local/national codes.
• Must have mastery knowledge of test equipment such as multimeters, battery analyzers and decibel meters.
• Must have a valid driver’s license and be able to clear a drug screening.

Responsibilities

• Performs routine and emergency service calls.
• Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Skills

Troubleshooting

Customer service

Leadership/Training

Education

High School Diploma / Vocational Training

Tools

Multimeters

Battery analyzers

Decibel meters

Job description

Company Overview:

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visitwww.everonsolutions.comor follow us onLinkedIn.

Position Summary:

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Duties And Responsibilities

Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.

Must have an ability to proctor, coach, and teach others.

Provides reliable, high quality customer support.

Provides customer instruction on system operation and functionality.

Performs system testing and signal verification.

Maintains the necessary truck stock/inventory (equipment and tools).

Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.

Ensures the progress and completion of assigned tasks.

Provides documentation of service and hours worked.

Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.

Must have a strong work ethic.

Must be detail-oriented.

Must complete other projects, as assigned.

Qualifications - External

Minimum Qualifications (Education, Skills & Experience):

Minimum of High School Diploma/Vocational Training.

Must have three (3) or more years of experience.

Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.

Must have a working knowledge to full understanding of local/national codes.

Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.

Must have a valid driver’s license and be able to clear a drug screening.

Certification/Licensing

Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.

Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment:

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

Use vision abilities including: close, distance, peripheral, depth, and color.

Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.

Lift, move, and hold up to approximately 50 lbs.

Must be able to work a full-time, flexible schedule with "on call availability" and must be able to travel on short notice.

Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.