National Service Officer

Paralyzed Veterans of America (PVA); Baltimore (MD); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Employer-paid benefits

401k match

Job summary

Paralyzed Veterans of America (PVA) seeks a National Service Officer to complete a comprehensive training program focused on veterans benefits laws and claims before the VA. The role requires an honorably discharged veteran and provides exposure to a broad range of benefits expertise.

You will learn to represent veterans, assist with claims, travel for training, and participate in outreach and office operations.

Qualifications

• High school diploma or GED required; higher education or related experience preferred.
• Strong verbal and written communication skills.
• Ability to obtain VA accreditation for representatives.
• Maintain confidentiality of all personnel and client files.

Responsibilities

• Complete training program on veterans benefits laws and regulations.
• Develop knowledge of VA benefits programs (compensation, pension, education, etc.).
• Submit eligible benefit claims to VA within training scope.
• Participate in office management and maintain professionalism according to policy.
• Engage in chapter, community, and organizational activities.
• Develop active outreach programs and use computer software involved by PVA.
• Travel to required Veterans Benefits Department trainings.
• Promote performance and growth within the NSO role.

Skills

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Higher education preferred

Job description

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease, and their caregivers.
At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA's mission. So, whether you're at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA's effort to help our veterans. Join us and make a difference!
Job Title: National Service Officer
Reports To: Region Director
Position Overview: Completes a comprehensive training program which enables the Candidate to become familiar with the full range of laws and regulations dealing with all veterans benefits and learns duties and responsibilities necessary to provide expert services offered by the Paralyzed Veterans of America through the Veterans Benefits Department and to represent veterans and their dependents with claims before the Department of Veterans Affairs.
Must be an honorably discharged veteran.
Position Responsibilities And Duties

• Participates in, and must successfully complete, all aspects of a specially designed training program. The training will be conducted in a National Service Office as assigned. The candidate must progress in a timely manner through the program, with minimum scores of seventy (70) percent or greater, with two or fewer test failures.
• Develop a thorough knowledge of the Department of Veterans Affairs laws, regulations, and procedures that pertain to benefits, including, but not limited to: compensation, pension, education, accrued benefits, burial at death, loan guaranty, insurance, and medical coverage.
• Accepts and develops selected benefits claims for submission to the Department of Veterans Affairs that are compatible with the candidate's level of training and competence.
• Participates in all aspects of office management and operations, while maintaining a high level of professionalism to include, but not limited to, adhering to the policy of wearing business attire.
• Actively participates in chapter, community, and other Paralyzed Veterans of America organizational activities.
• Develops a demonstrated proficiency in the use of personal computers and software programs utilized by the Paralyzed Veterans of America.
• Learns how to develop and maintain an active and effective outreach program.
• Travels as required by the Veterans Benefits Department, and attends scheduled training seminars.
• Performs other duties as assigned.
• Upon successful completion of the training program, the candidate will be promoted to NSO II.

Qualifications

• Must have a minimum of a high school diploma or GED, with higher education or related experience preferred.
• Must possess above average oral/written communication skills and strong interpersonal relation skills.
• Must be able to obtain VA accreditation for representatives.
• Must maintain the confidentiality of all personnel and client files and information.

Top Perks And Benefits

• Hybrid work schedule: Working 3 days in the office and 2 days remotely.
• Employer-Paid Benefits - Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability.
• Healthcare Insurance - Affordable Medical, Vision, and Dental options for team members and their families.
• Optional Insurance - Including Accident, Critical Illness, Short-Term Disability, and more.
• 401k Match-401k retirement savings plan with a guaranteed employer contribution and matching option.
• Tuition Reimbursement - We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role.
• Work-Life Balance - We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued.
• Additional Benefits -Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more!