National Sales & Operations Manager, USA

Parfums de Marly; Hoboken (NJ); Presencial; USD 150.000 - 230.000; Tempo integral

Resumo da vaga

Parfums de Marly, a luxury fragrance house, seeks a National Sales & Operations Manager to oversee day-to-day sales and operations across boutique locations, driving performance, inventory control, and client experience. The role partners with Boutique Managers, Marketing, and Finance to execute initiatives, manage budgets, and optimize store processes for a cohesive national program.

Candidates should have 5+ years in luxury retail leadership and a demonstrated ability to drive performance,

Qualificações

• Bachelor's degree in Business, Retail Management, Operations, or related field.
• 5+ years of retail sales and operations leading multi-unit luxury boutiques.
• Experience with POS systems and SAP.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced luxury retail environment.

Responsabilidades

• Drive national boutique sales performance to meet targets and growth.
• Identify opportunities to increase market share and local presence.
• Lead clienteling, events, and launches to maximize commercial potential.
• Hold weekly calls with Boutique Managers to review performance.
• Coordinate with Marketing and Finance for retail initiatives.
• Oversee inventory, SOPs, cash control, and facilities management.
• Ensure brand standards and visual merchandising across locations.

Conhecimentos

Retail leadership

Operations management

Multi-unit luxury retail

Team development

Budgeting & forecasting

Customer experience

Project management

Microsoft Excel

PowerPoint

Vendor management

Formação

Bachelor's degree in Business, Retail Management, Operations, or related field

Ferramentas

POS systems

SAP

Descrição da vaga

Type of contract: Full-time

Reports to: VP of Sales

About the Role

The National Sales & Operations Manager is responsible for overseeing the day-to-day sales and operational performance of multiple boutique locations, ensuring excellence in people management, customer experience, operations, inventory and cash control, facilities management, and commercial performance. This role partners closely with Boutique Managers, Marketing, Finance, and other internal stakeholders to drive operational efficiency, support business growth, and deliver an exceptional client experience across all retail locations.

Key Responsibilities

Performance Management & Business Development

• Drive national boutique sales performance, ensuring achievement of sales targets, budgets and growth objectives.
• Identify and support opportunities to increase market share, strengthen local presence, and maximize each boutique's commercial potential.
• Identify and activate key commercial levers, including clienteling, appointment selling, product launches, special events, sampling initiatives, localized opportunities, etc.
• Conduct weekly operational and performance calls with Boutique Managers.
• Support Boutique Managers in building local networks and developing business opportunities within their markets.
• Analyze boutique performance metrics and implement action plans to improve results.

Coordination with Brand Marketing

• Serve as the primary liaison between Retail Operations and Marketing teams, supporting the execution of Marketing-led boutique initiatives and activations.
• Participate in bi-weekly Brand Marketing and business reviews, providing retail updates and coordinating operational follow-up in alignment with Marketing direction.
• Coordinate product samples and operational needs to support Marketing-led and approved product launches and initiatives.
• Support the operational execution of PR, marketing, and client events to drive brand visibility and commercial results.
• Ensure Marketing-approved visual merchandising guidelines and standards are consistently implemented across boutiques.

Retail Operations, Systems & Cash Management

• Oversee the day-to-day operational effectiveness of all boutiques, ensuring consistent execution of company policies, procedures and brand standards.
• Establish, implement and maintain standard operating procedures (SOPs) across the boutique network.
• Maintain and update retail operations procedures and guidebooks.
• Provide oversight and troubleshooting support for retail systems, including POS platforms, scanners, and related hardware.
• Coordinate resolution of SAP, internet, Wi‑Fi, and technology-related issues.
• Manage relationships with external service providers and vendors.
• Ensure proper cash handling procedures and controls are followed. This includes daily monitoring of discrepancies and addressing as needed with Boutique Managers.
• Review and monitor daily opening and closing reports from boutiques.
• Support resolution of boutique maintenance issues, including lighting, security alarms, and facility-related concerns.
• Ensure adherence to workplace safety, security, loss prevention and compliance requirements.
• Lead operational planning and execution for new boutique openings.
• Coordinate opening stock allocations and order processing.
• Manage project timelines, milestones, and cross‑functional deliverables.
• Serve as the primary point of contact for tracking deadlines, progress updates, and operational readiness.

Inventory Management & Logistics

• Oversee inventory movement and stock management across all boutique locations.
• Coordinate ad hoc shipments
• Manage monthly sellable inventory orders and more frequent replenishment schedules when required.
• Lead and support physical inventory counts and stock audits.
• Coordinate high-volume stock shipments and storage solutions for boutiques with limited capacity.
• Facilitate customer order fulfillment and shipping support as needed.

Facilities & Emergency Management

• Respond to urgent boutique maintenance and facility-related issues, including evenings and weekends when necessary.
• Coordinate vendor access and repair scheduling.
• Manage communication and follow-up for emergency and overnight repairs.
• Oversee routine maintenance, cleaning schedules, and facility upkeep.
• Maintain accurate emergency contacts, vendor lists, and boutique support documentation.

Team Management

• Assess and support staffing needs across boutique locations.
• Coordinate recruitment, onboarding, and training of retail team members.
• Oversee workforce planning, productivity, shift scheduling, and labor management.
• Manage holiday schedules, store closures, and business continuity planning.
• Review and approve travel and expense (T&E) claims.
• Maintain and enforce company standards related to professional appearance, presentation, and dress code.
• Support Boutique Managers with employee relations and people management matters.

Travel Requirements

• Approximately 50% travel to boutique locations and business events.
• Flexibility to work outside standard business hours when required to support retail operations, boutique openings, and emergency situations.

Profile & Skills

• Bachelor's degree in Business, Retail Management, Operations, or a related field preferred.
• 5+ years of retail sales and operations leading multi-unit luxury boutiques.
• Strong understanding of retail operations, inventory management, and workforce planning.
• Experience with POS systems, retail technology platforms, and ERP systems such as SAP.
• Excellent project management, organizational, and problem-solving skills.
• Strong leadership and interpersonal skills with the ability to influence and support diverse teams.
• Ability to manage multiple priorities in a fast‑paced retail environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Company Values

Within our company, we all embody the spirit of entrepreneurs, operating within the framework of the organization. Empowering our teams is not only a necessity in our small team, but it is also a deliberate choice and a strong belief. We pride ourselves on making quick decisions and implementing only the most useful processes to drive our business forward. Our talents are versatile, capable of both strategic and operational roles as the situation demands.

Human Approach

As a family-run business, we place great emphasis on maintaining a human touch and treating our teams with kindness. We strongly believe in nurturing and developing our talents, recognizing their potential for growth.

Being artisans in Haute Parfumerie, we deeply value the culture of oral transmission. In the absence of predefined processes, we encourage our teams to communicate, share ideas, and collaborate to achieve our objectives. Together, we make things happen through collective effort.