National Product Manager

Dent Wizard International Corporation; Bridgeton (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Dent Wizard International Corporation seeks a National Product Manager, Products and Services to partner across teams to optimize performance, efficiency, and customer satisfaction while keeping offerings competitive for national accounts.

The role emphasizes cross-functional teamwork, data-driven decision making, and continuous improvement to evolve solutions and support operational excellence across field operations nationwide.

Qualifications

• Demonstrated adaptability to changing priorities and environments.
• Strong change-management and collaboration skills.
• Proven ability to influence cross-functional teams.
• Analytical thinker capable of data-driven decision making.
• Commitment to continuous improvement and operational excellence.
• Ability to translate market feedback into product direction.

Responsibilities

• Field Collaboration & Support: Serve as a trusted resource for field operations and ensure alignment with company objectives.
• Product Strategy and Enhancement: Maintain and evolve the product and service roadmap to meet market needs.
• Product Lifecycle Management: Coordinate full lifecycle from introduction through retirement nationwide.
• Market Insights and Positioning: Collect feedback to inform product direction and messaging with marketing.
• Performance Metrics and Reporting: Track KPIs and translate data into actionable improvements.
• Innovation and Continuous Improvement: Support new tools and methodologies with cross-functional teams.

Skills

Adaptability

Change Management

Collaboration

Functional Expertise

Influence

Continuous Improvement

Analytical Thinking

Job description

About Dent Wizard

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

The National Product Manager, Products and Services

This role partners across teams to optimize performance, efficiency, and customer satisfaction while ensuring our offerings remain competitive and aligned with customer expectations-particularly for national accounts. The position emphasizes cross-functional teamwork, data-driven insights, and a mindset of continuous improvement to evolve Dent Wizard's solutions and support operational excellence.

Key Responsibilities

• Field Collaboration & Support
  • Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives.
  • Collaborate with field teams to uphold Customer SLAs and pricing consistency, ensuring clarity and mutual accountability.
  • Coach, train, and develop others on National Initiatives.
  • Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.
• Product Strategy and Enhancement
  • Partner with internal teams to maintain and evolve the product and service roadmap, aligning it with market trends and customer needs.
  • Contribute to the development of enhancements that improve quality, efficiency, and overall customer value.
  • Ensure product specifications, processes, and standards remain compliant and competitive across the marketplace.
• Product Lifecycle Management
  • Coordinate the full lifecycle of products and services-from introduction through refinement and eventual retirement.
  • Work closely with supply chain, training, and operations teams to ensure consistent, high-quality execution nationwide.
  • Monitor performance data to identify opportunities for improvement or innovation within existing offerings.
• Market Insights and Positioning
  • Collect and analyze feedback from customers, field teams, and industry sources to inform product direction and positioning.
  • Collaborate with marketing on messaging and communication strategies that highlight the value and differentiation of Dent Wizard's solutions.
  • Provide insight-based recommendations to support competitive and sustainable pricing structures.
• Performance Metrics and Reporting
  • Track and report on key performance indicators such as adoption, utilization, service quality, and customer satisfaction.
  • Translate data into actionable insights that guide product and operational improvements.
  • Present findings and recommendations to leadership and cross-functional partners to inform strategic decisions.
• Innovation and Continuous Improvement
  • Support initiatives that test and implement new tools, materials, and service methodologies.
  • Collaborate with cross-functional teams to embed a culture of continuous improvement through feedback, experimentation, and data analysis.
  • Serve as an advocate for innovation, ensuring lessons learned in the field inform future development.
• Other duties as assigned.

Competencies Required

• Adaptability
• Change Management
• Collaboration
• Adaptability
• Functional Expertise
• Influence
• Continuous Improvement
• Analytical Thinking