National Paralegal Services Leader: Strategy & Operations

Wilson Elser; New York (NY); Hybrid; USD 135,000 - 160,000; Full time

Benefits offered by this job

401k match

Generous PTO plan

Corporate discount plans

Job summary

Wilson Elser ===== is seeking a National Manager of Paralegal Services to lead a national team and standardize workflows across 46 offices. The role reports to the Director of Legal Operations and is hybrid, based in New York or White Plains.

The candidate will scale paralegal utilization, develop multi-tiered certification programs, and train staff while ensuring compliance with billing and ethical standards. A Bachelor’s degree is required.

Qualifications

• 7+ years of legal management experience.
• Executive-level familiarity with Microsoft Office Suite, document management systems, resource planning, and workflow tools. Familiarity with iManage and Jira a plus.
• Comprehensive understanding of broad-scale litigation workflows and support.
• Exceptional capability in remote team building, change management, and building consensus across diverse stakeholder groups.
• Bachelor’s degree required. Advanced training in Business Administration or Process Improvement analysis and implementation a plus.

Responsibilities

• Enterprise Leadership: Oversee a nationwide paralegal support infrastructure of 300+ paralegals across 46 offices.
• Resource Optimization: Improve utilization, balance workloads, and assess new hires to support firm goals.
• Technology & Process Standardization: Review workflows and leverage technology to enhance paralegal processes across the firm.
• Talent Strategy: Develop multi-tiered internal paralegal certifications and career development programs.
• Compliance & Risk Management: Ensure nationwide adherence to billing rules, court rules, and data privacy/ethics standards.

Skills

Microsoft Office Suite

Workflow tools

Resource planning

Document management systems

iManage

Jira

Education

Bachelor's degree

Business Administration

Process Improvement

Tools

iManage

Jira

Job description

Wilson Elser ===== is seeking a National Manager of Paralegal Services to lead a national team and standardize workflows across 46 offices. The role reports to the Director of Legal Operations and is hybrid, based in New York or White Plains.

The candidate will scale paralegal utilization, develop multi-tiered certification programs, and train staff while ensuring compliance with billing and ethical standards. A Bachelor’s degree is required.