National Manager, Fraud Prevention

TCC Toyota Motor Credit Corporation Company; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health care

401(k) matching

Paid holidays

Relocation assistance

Job summary

Toyota Financial Services in Plano, Texas seeks a seasoned leader to develop and evolve enterprise fraud prevention strategy across TMCC and TMFS portfolios. You will guide the design of detection models, leverage machine learning and analytics, and work with Credit Risk, Sales Ops, and Customer Service to embed controls throughout the customer lifecycle.

You will oversee investigations, establish standards, manage restitution and loss mitigation, and communicate risk posture to executives and

Qualifications

• Bachelor’s degree.
• 10+ years of fraud prevention, investigations, and/or financial crimes experience.
• Strong regulatory and compliance knowledge with banking/finance focus.
• Experience building or scaling fraud detection frameworks and investigations.

Responsibilities

• Develop and evolve enterprise fraud prevention strategy.
• Lead detection models and emerging technology solutions (ML, analytics).
• Partner with IT, Data Science, Risk, and Operations to embed controls.
• Oversee fraud investigations across TMCC and TMFS portfolios with rigorous standards.
• Report performance, risk indicators, and regulatory findings to leadership.

Skills

Fraud prevention

Investigations

Regulatory compliance

Leadership

Data analytics

BSA/AML

Education

Bachelor’s degree

Job description

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

We do not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota’s Fraud department is looking for a passionate and highly National Manager, Fraud Prevention.

What you’ll be doing

Develop, own, and continuously evolve Toyota Financial Services enterprise fraud prevention strategy, ensuring alignment with business growth, customer experience, and risk appetite objectives. Lead the design and deployment of fraud prevention strategies, including detection models, and emerging technology solutions (e.g., machine learning, behavioral analytics, identity verification tools) to proactively identify and mitigate fraud risk. Monitor fraud trends, emerging typologies, and industry benchmarks across auto finance and banking to anticipate threats and adjust strategy accordingly. Partner with Credit Risk, Sales Operations, Customer Service, Digital, and Product teams to embed fraud controls throughout the customer and dealer lifecycle. Establish key risk indicators (KRIs) and fraud loss metrics; report performance and emerging risks to senior leadership and governance committees. Own the fraud prevention budget, staffing model, and technology roadmap. Direct all fraud investigation operations across TMCC and TFSB portfolios, including application fraud, identity theft, account takeover, synthetic identity fraud, dealer fraud, and first-party fraud. Oversee case management processes to ensure timely, thorough, and consistent investigation outcomes. Establish investigative standards, escalation protocols, and quality assurance processes to ensure investigative integrity and regulatory defensibility. Coordinate with law enforcement, external fraud consortiums, and industry partners as appropriate. Ensure investigative findings inform and strengthen fraud prevention strategy and control design (closed-loop feedback). Manage restitution, recovery, and loss mitigation efforts related to confirmed fraud cases. Build, lead, and develop a high-performing team of fraud strategy analysts, and investigators. Serve as a key advisor to executive leadership and risk committees on fraud and financial crimes risk posture. Represent TFS in industry forums, regulatory discussions, and fraud information-sharing organizations.

What you bring

Bachelor’s degree. 10+ years of progressive, relevant professional experience in fraud prevention, fraud investigations, and/or financial crimes compliance, ideally within auto finance, banking, or consumer lending. Demonstrated subject matter expertise in fraud prevention strategy, with experience spanning both analytical (data/strategy-driven) and operational (investigations/compliance execution) roles. Technical and analytical fluency — experience engaging with IT/Product and Data Science/Consumer Risk partners on system design and strategy development. Strong working knowledge of BSA/AML, OFAC, and FDIC regulatory requirements for banking institutions. Proven experience building or scaling fraud detection frameworks, analytics capabilities, and investigative operations. Deep subject matter expertise in fraud risk and financial crimes. Strong regulatory and compliance acumen. Experience in managing regulatory exams, audits, or third-party assessments related to fraud. Strong track record of leading and developing teams, including managers and individual contributors. Exceptional executive communication and presence, with the ability to influence cross-functionally and present effectively to senior leadership, boards, and regulators. Strategic thinking with strong analytical and data-driven decision-making skills. Demonstrated operational excellence and process rigor. Added bonus if you have Advanced degree – MBA or JD. Experience within auto finance, captive finance companies, or FDIC-regulated banking institutions. Familiarity with dealer/indirect lending fraud typologies. Experience implementing AI/ML-based fraud detection tools and identity verification platforms.

What we’ll bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.