National Investigations Leader: Ops, Standards & Growth

Terrance Private Investigator; Georgia; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Vehicle allowance

Travel budget

Firm equipment

Job summary

Terrance Private Investigator & Associates seeks a senior operations leader to oversee investigations across markets, ensure quality and compliance, and drive growth. You will manage regional leaders, build training programs, and maintain high standards for client delivery.

The role requires extensive travel, availability beyond standard hours, and direct collaboration with attorneys, insurers, and corporate clients. A strong driving record and confidentiality are essential.

Qualifications

• Active Private Investigator license in good standing; multi-market licensing preferred.
• 7+ years private investigation experience with substantial field surveillance and casework.
• 3+ years leading investigators or investigative operations, with people management.
• Bachelor’s degree in criminal justice, business, or related field; equivalent experience considered.
• Experience handling relationships with attorneys, insurers, SIUs, or corporate clients.
• Comfortable traveling across markets and working outside standard hours.
• Experience testifying at deposition or trial and ensuring chain of custody.

Responsibilities

• Own investigative output across the entire firm and ensure quality and defensibility of every file.
• Set and enforce firm-wide standards for surveillance, reporting, and evidence handling.
• Lead regional investigative leadership and hold markets accountable for results.
• Develop and run investigator training, onboarding, and quality assurance programs.
• Manage national multi-market client accounts including carriers and law firms.
• Oversee licensing compliance and multi-state regulatory obligations.
• Track metrics on volume, close rates, turnaround, and client retention.

Skills

Leadership

Surveillance expertise

Decision making

Analytical reasoning

Client relations

Quality control

Communication

Education

Bachelor’s degree in criminal justice/business

Tools

Case management software

Research databases

Job description

Terrance Private Investigator & Associates seeks a senior operations leader to oversee investigations across markets, ensure quality and compliance, and drive growth. You will manage regional leaders, build training programs, and maintain high standards for client delivery.

The role requires extensive travel, availability beyond standard hours, and direct collaboration with attorneys, insurers, and corporate clients. A strong driving record and confidentiality are essential.