National Floating Leasing Consultant

LyvWell Apartments; Las Vegas (NV); In loco; USD 38.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site rental discount

Descrizione del lavoro

LyvWell Apartments is seeking a National Floating Leasing Consultant to support leasing performance across multiple multifamily communities. The role travels up to 75% to provide flexible leasing coverage, engage prospects, and drive occupancy while ensuring a superior customer experience.

The position reports to the Director of Leasing within the Marketing department and partners with onsite teams to manage leads, tours, applications, and move-ins.

Competenze

• Experience in customer service and achieving sales goals
• Leasing experience in multifamily settings preferred
• Knowledge of CRM tools and leasing software (e.g., Yardi) beneficial

Mansioni

• Travel up to 75% to provide leasing coverage across communities
• Conduct tours, close leases, and manage the leasing process from inquiry to move-in
• Maintain CRM records, respond to inquiries, and coordinate with onsite teams
• Support occupancy and revenue goals with strong customer engagement and prospect follow-up

Conoscenze

Customer service

Sales

Leasing

CRM management

Multi-site coverage

Communication

Formazione

High school diploma

Associate degree

Strumenti

CRM system

Yardi

Descrizione del lavoro

Location

Vintage Pointe - 6500 Vegas Drive

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Position Summary

The National Floating Leasing Consultant is a highly customer-focused sales professional who supports leasing performance across multiple multifamily communities within an assigned market. This role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver consistent, high-quality customer experience across communities.

Reporting to the Director of Leasing and/or Area Leasing Managers within the Marketing department, the Floating Leasing Consultant partners closely with onsite teams to manage leads, conduct tours, close leases, and execute the leasing process from initial inquiry through move-in. The ideal candidate is adaptable, self-motivated, sales-driven, and comfortable quickly learning new communities, markets, teams, and leasing strategies.

Essential Job Functions

1. Customer Service: 30%

• Deliver exceptional service to prospects and residents across multiple communities, creating a welcoming and memorable customer experience.
• Build rapport with prospects and residents by understanding their needs, preferences, and housing requirements.
• Guide prospects through the leasing experience, making the apartment search, application, and move-in process simple and efficient.
• Serve as a knowledgeable point of contact throughout the application, screening, leasing, and move-in process.
• Respond promptly and professionally to inbound calls, emails, chats, texts, and other prospect inquiries.
• Follow up consistently with prospects following inquiries, tours, applications, and other leasing interactions.
• Maintain a professional and positive image of each community while representing the organization.
• Adjust quickly to the unique needs, processes, amenities, and customer demographics of each assigned community.
• Provide flexible coverage for onsite leasing teams during staffing gaps, high-volume periods, employee absences, or other business needs.
• Maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.

2. Sales & Leasing: 40%

• Generate new leases by effectively communicating the features, benefits, amenities, services, and lifestyle offered by each assigned community.
• Conduct engaging, informative, and personalized property and apartment tours that convert prospects into applicants and residents.
• Apply effective sales and closing techniques to overcome objections and secure commitments.
• Identify prospect needs and match prospects with available apartment homes, floor plans, pricing, and community amenities.
• Create urgency and excitement around available apartment homes, pricing, promotions, and community offerings.
• Maintain strong knowledge of assigned communities, apartment availability, rental rates, concessions, amenities, and competitive positioning.
• Research and maintain knowledge of relevant neighborhoods, employers, transportation options, schools, attractions, and other local factors that influence apartment shopping decisions.
• Monitor competitive properties, rental rates, promotions, and market conditions to support effective sales conversations.
• Collaborate with onsite teams and Area Leasing Managers to develop and execute strategies to improve occupancy, conversion, and leasing velocity.
• Work toward and achieve individual and community leasing goals, including occupancy, conversion, closing ratio, and rent growth objectives.
• Proactively identify opportunities to improve lead conversion and prospect engagement.
• Represent the organization professionally when traveling between communities and working with different onsite teams.
• Support lease-up, stabilization, high-vacancy, or other communities requiring additional leasing resources.
• Encourage qualified prospects to submit applications and complete the leasing process.

3. Leasing Administration & CRM Management: 20%

• Actively manage the leasing process from initial lead through application, lease execution, and move-in.
• Monitor, respond to, and follow up on inbound leads using the designated Customer Relationship Management (CRM) system. (CRMIQ/Yardi)
• Complete CRM tasks, follow-ups, and activity documentation within established service-level expectations.
• Maintain accurate and timely records of prospect interactions, tours, applications, follow-ups, and leasing activity.
• Run applications, communicate screening results, prepare and send leases, and collect required documentation in accordance with established policies and procedures.
• Complete leasing paperwork accurately and in a timely manner.
• Coordinate with onsite teams to facilitate smooth move-ins and resolve outstanding leasing-related items.
• Assist existing residents with leasing-related requests, including transfers, roommate additions, lease breaks, renewals, and other requests as assigned.
• Inspect apartment homes prior to move-in, when assigned, and communicate outstanding readiness items to the appropriate onsite team.
• Ensure all leasing activities comply with company policies, Fair Housing requirements, and applicable federal, state, and local laws.
• Maintain complete and accurate documentation within the CRM and applicable property management systems.

4. Market & Team Support: 10%

• Travel approximately up to 75% of the time to assigned communities based on market needs, leasing performance, staffing requirements, and business priorities.
• Provide temporary and supplemental leasing support across multiple communities within the assigned market.
• Quickly learn and effectively communicate the unique selling points, amenities, pricing, availability, and positioning of each assigned community.
• Partner with General Managers, Property Managers, Leasing Managers, onsite associates, and Marketing leadership to achieve community objectives.
• Share observations and market intelligence regarding prospect feedback, competitive activity, pricing, promotions, and customer trends.
• Demonstrate flexibility and professionalism when working with different teams, leadership styles, communities, and market conditions.
• Identify opportunities to improve leasing processes, prospect experience, and sales performance and communicate recommendations to leadership.

Education

Minimum Education: High school diploma or GED

Preferred Education: Associate degree, preferably in Customer Service, Hospitality, Business, Marketing, Real Estate, or a related field.

Work Experience

• 2–3 years: Required: General sales and customer service experience, including demonstrated success working toward sales goals in a fast-paced environment such as property management, hospitality, retail, restaurant, or a related industry.
• 2–3 years: Required: Previous leasing experience within the multifamily property management industry.
• Preferred: Experience working across multiple locations, communities, markets, or customer-facing environments.

Licenses & Certifications

• Valid driver’s license: Required , based on travel requirements and assigned market.
• Must have reliable transportation sufficient to travel between assigned communities, where applicable.

Travel

Up to 75% travel.

Travel might be required between assigned multifamily communities within the designated market and may include travel to support staffing needs, high-volume leasing periods, lease-ups, occupancy initiatives, special events, or other business priorities. Overnight travel will be required depending on market assignments and business needs.

Equal Opportunity

This job description is intended to describe the general nature and level of work performed by associates in this role. It is not intended to be an exhaustive list of all duties, responsibilities, skills, qualifications, or working conditions associated with the position. Responsibilities may change based on business needs.

The company is committed to providing equal employment opportunities to all qualified individuals in accordance with applicable laws and regulations.

Great Incentives!

We care about the well‑being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.